Tharuka Pallethenna
Melbourne
Summary
Dynamic Software Developer and System Analyst with a proven track record at Halcyon Knights Pty Ltd, excelling in project management and API integration. Adept at troubleshooting and maintaining systems, I leverage strong technical support skills to enhance operational efficiency and drive successful project outcomes.
Overview
11
11
years of professional experience
Work History
Software Developer System Analyst
Halcyon Knights Pty Ltd
Melbourne
07.2022 - 08.2025
- Trained staff and users to work with computer systems and programs.
- Developed and managed project plans while providing status updates to management.
- Troubleshot program and system malfunctions to restore normal functioning.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
IT Desktop support Analyst
Wotton Kearney
Melbourne
04.2020 - 06.2022
- Configured user accounts in Active Directory with appropriate access rights according to company policies.
- Provided support for Microsoft Windows operating systems including XP, Vista, 7, 8, 10.
- Configured network settings for wired and wireless networks including DHCP setup and configuration.
IT Support Specialist
Border express Pty Ltd
Tullamarine
06.2018 - 03.2020
- Served as first point of contact for incoming technical service calls and emails.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Technical Assistant
Wayamba Traders
02.2015 - 06.2018
- Managed various IT systems while executing routine office tasks.
- Gained experience in computer maintenance and management.
- Oversaw communication systems for diverse import and export activities.
- Coordinated with local and foreign suppliers regarding purchase orders and requisitions.
- Maintained precise records of all computer repairs performed.
Associate - QA
Innodata Lanka (Pvt) Ltd
06.2014 - 01.2015
- Managed all preparatory stages of audits, from sample selection to audit results generation.
- Ensured adherence to project deadlines for audit completion.
- Gained proficiency in multiple markup languages, including HTML, XML, and SGML.
- Executed daily responsibilities with accuracy and efficiency.
- Collaborated with diverse teams to achieve objectives and resolve product-related issues.
Education
Bachelor of Science with Honours Second Class, Lower Division - Computer Science & Software Engineering
University of Bedfordshire
Australia06.2017
Higher Diploma in Computer Based Information Systems (HDCBIS) -
NIBM
SriLanka10.2014
Diploma in Computer System Design (DCSD) -
National Institute of Business Management (NIBM)
SriLanka09.2013
General Certificate of Education (Ordinary Level) -
Joseph Vaz Collage
Wennappuwa01.2011
Skills
- Web services
- API integration
- Software testing
- Software development
- System analysis
- Project management
- Network troubleshooting
- Technical support
Affiliations
- Designing a website (ZONE.lk) for ZONE ENTERTAINMENT (Pvt) Ltd as part of a freelancing project
- Developed a Web based Android application call TUTER CATCH based on finding private tutors through a mobile application with a Comment based Ranking system as my final year project.
References
References available upon request.
Timeline
Software Developer System Analyst
Halcyon Knights Pty Ltd
07.2022 - 08.2025
IT Desktop support Analyst
Wotton Kearney
04.2020 - 06.2022
IT Support Specialist
Border express Pty Ltd
06.2018 - 03.2020
Technical Assistant
Wayamba Traders
02.2015 - 06.2018
Associate - QA
Innodata Lanka (Pvt) Ltd
06.2014 - 01.2015
Bachelor of Science with Honours Second Class, Lower Division - Computer Science & Software Engineering
University of Bedfordshire
Higher Diploma in Computer Based Information Systems (HDCBIS) -
NIBM
Diploma in Computer System Design (DCSD) -
National Institute of Business Management (NIBM)
General Certificate of Education (Ordinary Level) -
Joseph Vaz Collage
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