Tharindu Upeka Silva
Ragama
Summary
Experienced management professional with over a decade of expertise in healthcare operations, team leadership, and service quality improvement. Proficient in cross-functional team management, training and development, and ensuring compliance with the highest service standards. Dedicated to enhancing customer experiences, optimizing operational efficiency, and fostering employee engagement in service-driven environments.
Overview
12
12
years of professional experience
Work History
Senior Manager
Nawaloka Medical Centre Pvt Ltd
06.2013 - Current
- Oversee day-to-day operations to ensure efficient functioning across all customer touchpoints
- Develop and implement strategies to enhance customer satisfaction
- Design and deliver training programs to improve employee skills
- Ensure compliance with safety, security, and quality standards
- Manage budgeting and cost control to maintain operational efficiency
Education
MBA -
University of Sri Jayewardenepura
12.2024
LL.M - Healthcare Administration Laws
University of Colombo
01.2023
Attorney-at-Law - Passed Final Exam
Sri Lanka Law College
01.2023
PgDip - Health Care Quality and Patient Safety
University of Colombo
01.2023
Diploma in Laboratory Technology - Chemistry
Institute of Chemistry Ceylon
01.2022
LL.B - undefined
Open University of Sri Lanka
01.2013
BAMS - Bachelor of Ayurveda Medicine and Surgery
University of Colombo
01.2013
Skills
- Leadership and team management
- Operational efficiency and service delivery
- Customer relationship management
- Training and development programs
- Cost control and budgeting
- Policy and program development
- Networking and collaboration
Timeline
Senior Manager
Nawaloka Medical Centre Pvt Ltd
06.2013 - Current
Attorney-at-Law - Passed Final Exam
Sri Lanka Law College
PgDip - Health Care Quality and Patient Safety
University of Colombo
Diploma in Laboratory Technology - Chemistry
Institute of Chemistry Ceylon
LL.B - undefined
Open University of Sri Lanka
BAMS - Bachelor of Ayurveda Medicine and Surgery
University of Colombo
MBA -
University of Sri Jayewardenepura
LL.M - Healthcare Administration Laws
University of Colombo
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