Thapodha Thamarahasi Mudiyansa Pathiranage
Aweriwatta
Summary
Hospitality professional prepared to excel in coordinating and managing sophisticated events. Proven track record of delivering memorable experiences for clients through meticulous planning and execution. Known for strong teamwork and adaptability, ensuring smooth event flow and guest satisfaction. Skilled in logistics, vendor management, and client liaison.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet Coordinator
Vivanta Colombo Airport Garden Hotel
Seeduwa, Sri Lanka
05.2023 - Current
- Coordinated logistics for events, ensuring seamless execution of banquet services.
- Developed and maintained relationships with vendors to enhance service delivery.
- Supervised event setup and breakdown, optimizing team efficiency during high-demand periods.
- Implemented quality control measures to ensure adherence to event standards and client expectations.
- Trained and mentored junior staff on best practices for event coordination and customer service.
- Collaborated with clients to customize event details, aligning offerings with specific requirements.
Restaurant Hostess
Vivanta Colombo Airport Garden Hotel
Seeduwa
10.2022 - 05.2023
- Greeted guests warmly, ensuring a positive first impression and enhancing customer experience.
- Managed reservations efficiently, optimizing seating arrangements to minimize wait times.
- Collaborated with kitchen and serving staff to ensure smooth dining operations during peak hours.
- Trained new hostesses on front-of-house procedures, enhancing team performance and service quality.
- Monitored dining room activity, addressing guest inquiries and concerns promptly for satisfaction assurance.
Restaurant Hostess
Jetwing Beach Hotel
Negombo
03.2017 - 08.2022
- Accept and organize reservations, and prioritize reservations to accommodate customers.
- Greet and acknowledge guests and by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Ensure guest satisfaction and advise servers and staff of specific service needs.
- Addressed guest requests or complaints and escalated major complaints to manager.
Education
G.C.E. Ordinary Level Examination -
Mahamaya Girls' College
01.2009
G.C.E. Advance Level Examination - undefined
Kirindiwela Central College
01.2012
Skills
- Customer service
- Team work
- Positive attitude
- Time Management
- Problem solving
- Client communication
- Guest relations
- Menu development
Certification
- Diploma in English, E-soft Metro Campus, 2013
- Diploma in Microsoft Office Package, ICET Computer Institute, 2016
- Diploma in Human Resource Management, ICET Computer Institute, 2016
- Spoken English, Royal Institute, Colombo, 2014
Languages
English
Full Professional
Sinhalese
Native or Bilingual
References
Available on request.
Timeline
Banquet Coordinator
Vivanta Colombo Airport Garden Hotel
05.2023 - Current
Restaurant Hostess
Vivanta Colombo Airport Garden Hotel
10.2022 - 05.2023
Restaurant Hostess
Jetwing Beach Hotel
03.2017 - 08.2022
G.C.E. Advance Level Examination - undefined
Kirindiwela Central College
G.C.E. Ordinary Level Examination -
Mahamaya Girls' College