Tarishma Divya Goundar
Former Flight Attendant
Colombo
Summary
An MBA candidate with a solid background in marketing. Possesses six years of experience as cabin crew for a 5-star airline. Currently venturing into digital marketing on a freelance basis. Excel with experience in customer service skills, strategic management capabilities, and prowess in online brand development.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Digital Marketing Specialist -Freelance
11.2022 - Current
- Developed and deployed content marketing strategies to improve organic search traffic
- Cultivated a strong online community by engaging with followers, responding to comments and messages, and proactively addressing customer concerns
Travel Consultant
Deima Consultancy- Travel and Tours
8 2022 - 8 2023
- Streamlined booking processes for increased efficiency and reduced client wait times
- Built strong relationships with clients through exceptional communication and personalized service
Cabin Attendant
Qatar Airways
05.2015 - 04.2021
- Responsible for safety and service of all passengers on board the aircraft in accordance to IATA & CAA requirements; Creating internal customer service excellence through improvement of the performance and competitiveness of the cabin crew team.
Sales, Marketing and Promotions Coordinator
Motibhai Group of Companies- Head Office
06.2013 - 04.2015
- Sales proposals and direct mail marketing campaigns
- Coordinated shows and events.
Watch Specialist
Prouds (Motibhai Group of Companies)
08.2011 - 06.2013
- Promotion, sales and technical consultation of Swiss watches.
Estee Lauder Beauty Consultant
Prouds (Motibhai Group of Companies)
3 2008 - 7 2011
- Promotion, sales of Estee Lauder makeup, skincare and cosmetics
- Stocktaking and stock management
- Responsible for reaching sales targets.
Education
MBA - Marketing
London Metropolitan College
Sri Lanka 09.2022 - 09.2024
Diploma in Digital Marketing -
Academy of International Business
Colombo, Sri Lanka 01.2022 - 04.2023
Diploma in Marketing - Marketing
TAFE Western Sydney Institute @ FNU Fiji Lautoka
Lautoka, Fiji 01.2015 - 11.2015
Diploma in Caregiving -
Onkar Caregivers Training Institute @ NBC
Nadi, Fiji 02.2011 - 11.2011
Skills
Customer Service
Relationship Building
Emergency Response
Problem-solving aptitude
Cultural Sensitivity
Problem-solving abilities
Multitasking Abilities
Volunteer Work And Achievements
- Pageant Contestant- Miss World Fiji 2013, Selected as one of the 10 finalists to compete. Awarded Miss Photogenic Miss World Fiji for the event.
- Volunteer Caregiver, Patient residence- Ram Nawal- Nadi town 2012 Followed patient care plan and oversaw and assisted with medication intake, doctor appointments as well as managing personal hygiene, dressing and transfer of paraplegic patient.
Timeline
Digital Marketing Specialist -Freelance
11.2022 - Current
MBA - Marketing
London Metropolitan College
09.2022 - 09.2024
Diploma in Digital Marketing -
Academy of International Business
01.2022 - 04.2023
Cabin Attendant
Qatar Airways
05.2015 - 04.2021
Diploma in Marketing - Marketing
TAFE Western Sydney Institute @ FNU Fiji Lautoka
01.2015 - 11.2015
Sales, Marketing and Promotions Coordinator
Motibhai Group of Companies- Head Office
06.2013 - 04.2015
Watch Specialist
Prouds (Motibhai Group of Companies)
08.2011 - 06.2013
Diploma in Caregiving -
Onkar Caregivers Training Institute @ NBC
02.2011 - 11.2011
Travel Consultant
Deima Consultancy- Travel and Tours
8 2022 - 8 2023
Estee Lauder Beauty Consultant
Prouds (Motibhai Group of Companies)
3 2008 - 7 2011
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