Suvisi Witharanage

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Maintained clean sales floor and straightened and faced merchandise.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Managed over 50 customer calls per day and increased sales by 10%.

I was in a team of 10 that delivered a range of popular events attended by 70-130 people that inspired and connected students with professionals from top employers including:

• Public Policy Careers Night (RBA, DFAT, PM&C)

• Consulting Careers Night (Deloitte Access Economics, Accenture, Nous Group)

• Data Analytics & Econometrics Careers Night (ANZ, VDTF, Monash University)

• Department of Treasury & Finance Internship Information Night (Department of Treasury & Finance Australia)

• Improved results continuously by conducting thorough reviews of events' successes and failures.
• Promoted conventions and conferences through social media and email newsletters.
• Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported my team members and volunteers.
• Surveyed and analyzed event and strategy success and orchestrated improvements that increased attendee satisfaction and revenue number by 80%.

• Directed team members in authorizing loans and opening checking and savings accounts.
• Explained the benefits of various investment options to help customers fulfil personal investment goals.
• Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
• Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

• Shadowed staff and learned advanced work.
• Compiled, modeled, and reported on data for senior staff.
• Kept up with a busy schedule of work and studies to maintain class standing and internship eligibility.
• Completed thorough research into different topics and prepared reports detailing information obtained and relevant insights.
• Supported projects by keeping files organized, sharing communications, and preparing spaces for meetings.
• Worked well in a team environment as well as independently.
• Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
• Participated in various extracurricular activities to build skills set.