Food & Beverage Operational Assistant
Hilton Colombo
Colombo
11.2024 - 04.2025
- Conducted training sessions for new and existing staff on restaurant service standards, safety protocols and guest satisfaction techniques.
- Developed and implemented training programs to improve service quality and operational efficiency in the F&B department.
- Assisted in maintaining high standards of service and customer experience across all dining outlets.
- Collaborated with managers to identify skill gaps and design targeted training to meet departmental needs.
- Ensured all employees adhered to Hilton’s policies, procedures, and brand standards.
- Monitored performance and provided feedback for continuous improvements.
