Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SURESH NALAKA JANCHI FONSEKAGE

SURESH NALAKA JANCHI FONSEKAGE

Kandy,2

Summary

With over 15 years of dedicated experience in the supermarket retail sector, I bring a wealth of knowledge and proven expertise to the table, including significant international exposure. My professional journey began with humble beginnings as a shelf cleaner, from which I have diligently climbed the career ladder to attain a management-level position.

Overview

16
16
years of professional experience

Work History

SENIOR MANAGER- SRI LANKA

ARPICO SUPERCENTRE
SRI LANKA
04.2015 - Current

• Dynamic Senior Manager with a decade of progressive leadership experience in the competitive retail sector across Sri Lanka and the United Kingdom.

• Proven track record of delivering tangible results in high-pressure environments through strategic business development and problem-solving acumen.

• Adept at identifying and capitalizing on new business opportunities, driving growth and operational excellence.

• Motivated by challenges, with a resilient mindset focused on overcoming obstacles to ensure success and productivity.

TEAM MANAGER- UNITED KINGDOM

COPERATIVE SUPERMARKET, UK
WENTWORTH AVENUE, SLOUGH, UNITED KINGDOM
09.2013 - 01.2015

Led a high-performing sales team to consistently exceed KPIs and sales goals through exceptional leadership and customer service excellence, while effectively resolving customer issues in collaboration with senior management.

TEAM LEADER-UNITED KINGDOM

COPERATIVE SUPERMARKET, UK
WENTWORTH AVENUE,UNITED KINGDOM
02.2013 - 09.2013

• Spearheaded daily supermarket operations, effectively leading the team to ensure task completion while delivering critical support to both team members and senior management.

CUSTOMER SERVICE ASSISTANT

COPERATIVE SUPERMARKET, UK
GARSTON,WATFORD,UNITED KINGDOM
01.2008 - 02.2013

• Maintained a pristine shopping environment through diligent shelf cleaning and effective display arrangements.

• Ensured product availability and accessibility by efficiently managing stock fillings.

• Provided exceptional customer service by attentively responding to customer requirements.

• Operated cashier checkouts with accuracy and speed, enhancing customer checkout experience.

• Supported overall supermarket operations through the execution of various auxiliary tasks as needed.

CUSTOMER SERVICE ASSISTANT(PART-TIME)

ONESTOP SUPERMARKET
WATFORD, UNITED KINGDOM
06.2011 - 01.2013

FRONT OFFICE CASHIER

• Managed daily cash flows

CUSTOMER SERVICE ASSISTANT-(PART TIME)

ASDA WALMART SUPERMARKET
WATFORD, UNITED KINGDOM
02.2009 - 05.2011

• Excelled in night-fill operations, ensuring the fresh produce department was fully stocked with an emphasis on fruit and vegetable selections, while providing outstanding customer service.

Service Crew Member(PART TIME)

MacDonald's
WATFORD
12.2008 - 06.2009

FRONT OFFICE SERVICE area crew member doing cashiering as well

Education

IELTS 5.5: Proven English Proficiency

UNIVERSITY OF WESTMINSTER
LONDON
2014

LIQUOR PERSONAL LICENSE HOLDER FROM UK

BIIAB LEVEL 2
NATIONAL CERTIFICATIONS,UK
03.2010

BUSINESS STUDIES

TCC COLLEGE
KALUTARA, SRI LANKA
12.1998

Skills

  • Strategic Planning
  • Troubleshooting and problem resolution
  • Teamwork and Collaboration
  • Team Leadership
  • Training and Development
  • Customer Relationship Management
  • Computer Skills
  • Shift Scheduling
  • Cost Control
  • Staff Development

Languages

SINHALA
Native language
English
Proficient
C2
Arabic
Upper intermediate
B2
Hindi
Upper intermediate
B2

Timeline

SENIOR MANAGER- SRI LANKA

ARPICO SUPERCENTRE
04.2015 - Current

TEAM MANAGER- UNITED KINGDOM

COPERATIVE SUPERMARKET, UK
09.2013 - 01.2015

TEAM LEADER-UNITED KINGDOM

COPERATIVE SUPERMARKET, UK
02.2013 - 09.2013

CUSTOMER SERVICE ASSISTANT(PART-TIME)

ONESTOP SUPERMARKET
06.2011 - 01.2013

CUSTOMER SERVICE ASSISTANT-(PART TIME)

ASDA WALMART SUPERMARKET
02.2009 - 05.2011

Service Crew Member(PART TIME)

MacDonald's
12.2008 - 06.2009

CUSTOMER SERVICE ASSISTANT

COPERATIVE SUPERMARKET, UK
01.2008 - 02.2013

IELTS 5.5: Proven English Proficiency

UNIVERSITY OF WESTMINSTER

LIQUOR PERSONAL LICENSE HOLDER FROM UK

BIIAB LEVEL 2

BUSINESS STUDIES

TCC COLLEGE
SURESH NALAKA JANCHI FONSEKAGE