SURESH NALAKA JANCHI FONSEKAGE

• Dynamic Senior Manager with a decade of progressive leadership experience in the competitive retail sector across Sri Lanka and the United Kingdom.

• Proven track record of delivering tangible results in high-pressure environments through strategic business development and problem-solving acumen.

• Adept at identifying and capitalizing on new business opportunities, driving growth and operational excellence.

• Motivated by challenges, with a resilient mindset focused on overcoming obstacles to ensure success and productivity.

Led a high-performing sales team to consistently exceed KPIs and sales goals through exceptional leadership and customer service excellence, while effectively resolving customer issues in collaboration with senior management.

• Spearheaded daily supermarket operations, effectively leading the team to ensure task completion while delivering critical support to both team members and senior management.

• Maintained a pristine shopping environment through diligent shelf cleaning and effective display arrangements.

• Ensured product availability and accessibility by efficiently managing stock fillings.

• Provided exceptional customer service by attentively responding to customer requirements.

• Operated cashier checkouts with accuracy and speed, enhancing customer checkout experience.

• Supported overall supermarket operations through the execution of various auxiliary tasks as needed.

FRONT OFFICE CASHIER

• Managed daily cash flows

• Excelled in night-fill operations, ensuring the fresh produce department was fully stocked with an emphasis on fruit and vegetable selections, while providing outstanding customer service.

FRONT OFFICE SERVICE area crew member doing cashiering as well