Suranga Abeysinghe
Kandy
Summary
Experienced butler/Tour coordinator/Guide with over 7 years of experience in tourism related ventures. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level restaurant team member position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Tour Coordinator/Tour Guide
Adventure.DK.
Kandy
02.2015 - Current
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Butler/Manager of Operations
Samadhi centre
Kandy
06.2012 - 07.2014
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Dutch Lanka Hotel School
Kandy, Sri Lanka.06.2011
Skills
- Tour and Travel Quotes
- Travel and Accommodations Explanation
- Client Records
- Active Learning
- Travel Planning
- New Business Opportunities
- Special Needs Clients
- Cost Savings
- Brand Awareness
- Leisure Travel
- Customer Referrals
- Hotel Accommodation Restaurant services
Languages
Sinhala
Native language
English
Upper intermediate
B2
Certification
NVQ level 03 certification as a cook issued by Tertiary and Vocational Education Commission Sri Lanka.
Timeline
Tour Coordinator/Tour Guide
Adventure.DK.
02.2015 - Current
Butler/Manager of Operations
Samadhi centre
06.2012 - 07.2014
High School Diploma -
Dutch Lanka Hotel School
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