Supun USHANTHA EDIRIMANNE

Work History

General Manager

Fence Gate Lodge

Fence, Lancashire

10.2024 - 03.2025

I was responsible for the overall operation and management of a 5-star luxury lodge, ensuring exceptional guest experiences, maintaining impeccable standards, and maximizing profitability. This role requires a dynamic and experienced leader with a passion for hospitality, a keen eye for detail, and a proven ability to lead and motivate a diverse team.
Oversee all aspects of lodge operations, including front desk, housekeeping, food and beverage, maintenance, and activities.
Develop and manage budgets, control costs, and maximize revenue.
Ensure compliance with all health, safety, and hygiene regulations.
Maintain accurate records and prepare regular reports on lodge performance.
Managing the booking engines, update the room rates accordingly.
Managing and staffing the event at the lodge.
Hiring / training staff.
Evaluating business processes and procedures.
Conduct regular performance evaluations and provide feedback.
While working at Fence Gate Lodge in Burnley, I actively participated in projects focused on digital marketing and market expansion. Gaining practical experience helped me to implement these strategies to improve the sales and expand the customer base.

Reception Manager

Astley Bank Hotel and Wedding Venue

Darwen, Lancashire

05.2022 - 10.2024

This is a busy hotel where I manage many conflicting priorities throughout the day whether that be supporting a member of staff to greeting guests and maintaining a 5-star guest experience.
A big part of being a Reception manager at Astley bank is partnership working with all the other departments, such as the conference and event teams to ensure weddings and other functions run smoothly.
Management of room bookings, conference & event reservations and rates with the General Manager.
Managing and maintaining budgets.
Chasing outstanding balances of corporate ledger account holders (Aged debtors in Rezlynx).
Creating monthly reception rota.
Managing holidays and sickness absences.
Training new reception staff.
Managing monthly team meetings.
Motivating and appraising staff.
Using creative problem-solving techniques.
Handling customer complaints.
Ensure every guest has an ultimate experience at our hotel.
Evaluating business processes and procedures.

Night Auditor

Hotel Indigo Victoria Station, Manchester (IHG Group)

Manchester, Greater Manchester

08.2021 - 05.2022

I oversee and coordinate front office operations during the hotel overnight shift. Reconciles all hotel cashier transactions, ensures the accuracy of folio billing, post revenue to appropriate accounts, and compiles various management reports and update the cloud-based integrated compliance management platforms.
Being the Night Auditor I must check British airways crew reservations and their wake up call list daily.
Answer front desk telephone and resolve guest service and billing issues as needed.
Additionally, I typically report to a manager or head of a unit/department.
I am also responsible for meeting and greeting hotel guests who check in & out late night, managing the guest Information system and directing customers to the correct services.
Monitoring emails including the reception Inbox.
Investigating workplace accidents and incidents, and developing corrective actions.

Front of House Supervisor

L'Aquila Restaurant

02.2021 - 08.2021

I got the opportunity to become the opening staff in a newly opened restaurant in Manchester as the front of house supervisor.
My main duties were meeting and greeting customers, allocation of tables, managing the reservation booking system.
Training the waiting staff to promote new dishes and customer service skills.
This was a face paced environment where I always had to think on my feet and problem solve to provide the best service and experience to our customers.

Resident Manager

Clive Garden Boutique Hotel & Spa

12.2019 - 03.2020

Budget/ Revenue Management.
Allocation of room bookings and administrative duties.
Supervising and managing staff holidays, preparing salaries and EPF/ETF (Employment provident fund/Employment trust fund).
Holding daily tabletop meetings and motivating the staff.
Monitoring and maintaining stock levels, monitoring staff performance and holding 1-2-1 meetings.
Managing database systems and handling cash.
Maintaining and monitoring the hotel to ensure it is kept to a high standard for the guest.
Meeting and managing customer expectations, dealing with conflicting situations and customer feedback satisfaction formally via survey and informally.
Offer a high level of customer service and provide a memorable experience for our guests.
Extra responsible for Promotions, sales and digital marketing of the Hotel.

General Manager

Zion View Green Retreat Ella

10.2018 - 05.2019

My main duties included Supervising and managing 20 staff.
Managing staff holidays, preparing salaries and EPF/ETF (Employment provident fund/Employment trust fund).
Holding daily tabletop meetings and motivating the staff.
Promotions, sales and digital marketing of Hotel.
Managing database systems and handling cash.
Monitoring and maintaining stock levels, monitoring staff performance and Holding 1-2-1 meetings.
Accounting including daily bills, room charges and VAT payments and monthly payment runs.
Ensuring the guests had a memorable experience.
Dealing with conflicting situations and customer feedback satisfaction formally via survey and Informally.
Offer a high level of customer service and provide a memorable experience for our guests.

Assistant Manager

Zion View, Ella Green Retreat

08.2018 - 10.2018

Front of House Reception, meeting and greeting guests.
Assisting the manager with the allocation of room bookings and Administrative duties.
Maintaining and monitoring the hotel to ensure it is kept to a high standard.
Providing information to the guests about the local area and selling trips and tours.
Dealing with customer complaints.
Supervising staff.
Handling the social media accounts and updating them daily.

Trainee Waiter

FOC

12.2017 - 06.2018

During the training period, I had learnt how to welcome guests, knowledge of different wines, techniques of serving a wine and how to taste the wines as well as how to serve big groups of people, promoting the daily special dishes and finalizing the bills and the usage of POS system.

Able Bodied Seaman

Seaspan Ship Management Ltd-Canada

01.2015 - 01.2016

Able Bodied Seaman

Fairdeal Marine LLC-Fujairah

01.2014 - 01.2015

Ordinary Seaman

Seaport international Shipping LLC-Sharjah

01.2013 - 01.2014

I started as a Seaman in 2013 working with 3 different International companies, carrying out a number of duties and responsibilities such as Gangway/Night Watch and supporting the movement of Oil Rigs at Sea.

Summary

Overview

Work History

General Manager

Reception Manager

Night Auditor

Front of House Supervisor

Resident Manager

General Manager

Assistant Manager

Trainee Waiter

Able Bodied Seaman

Able Bodied Seaman

Ordinary Seaman

Education

Diploma - Hospitality Management

Certificate - English Literacy

Advanced Level of spoken English -

Intermediate Level of spoken English -

Some College (No Degree) -

No Degree - E-commerce And Digital Marting

No Degree - E-commerce And Digital Marting

Skills

Certification

Education Summary

Languages

Timeline

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