Continuous Learning
Supun Edirisinghe
Manager BPO Web Production
No 411, Kadugoda, Waga
Summary
Dynamic leader with over 10 years of experience at EBEYONDS, adept in Operations Management and fostering Team Leadership.
Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in team performance and project delivery.
By implementing strategic planning and fostering a culture of continuous improvement, have achieved notable improvements in customer satisfaction and team productivity, demonstrating a strong blend of technical acumen and interpersonal skills.
Overview
16
16
years of professional experience
2
2
Certificates
Work History
Manager BPO Web Production
EBEYONDS (Private) Limited
03.2023 - Current
- Established and led development team focused on BPO production and services.
- Successfully managed portfolio of over 100 projects for internationally leading hospitality services company.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Launched quality assurance practices for each phase of development.
Assistant Manager - Web Solutions
EBEYONDS (Private) Limited
01.2018 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Launched quality assurance practices for each phase of development.
Senior Web Developer
EBEYONDS (Private) Limited
01.2015 - 12.2017
- Mentored junior developers, sharing industry best practices and fostering a culture of continuous learning.
- Improved website load times by optimizing front-end code and implementing efficient caching strategies.
- Enhanced website security by identifying vulnerabilities, applying patches, and regularly updating software components.
- Optimized search engine rankings with strategic content updates, metadata enhancements, and structured data implementation.
- Developed responsive web designs for seamless user experience across multiple devices and platforms.
- Integrated third-party APIs to add valuable functionality and improve overall user satisfaction with web applications.
- Participated in code review sessions to maintain codebase integrity and promote knowledge sharing among team members.
- Increased website accessibility by adhering to WCAG standards and implementing ARIA attributes in HTML markup.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Performed unit testing of web applications and troubleshot issues.
Web Developer
EBEYONDS (Private) Limited
05.2011 - 12.2014
- Used Javascript, SQL and HTML to develop app-solutions.
- Maintained complex technology infrastructure and collaborated with product team to implement new features and strategically plan for future products.
- Incorporated SEO best practices throughout the development process, effectively boosting search engine rankings and increasing organic traffic to client websites.
- Reviewed code, debugged problems, and corrected issues.
- Developed user-friendly web forms with validation and error handling.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
System Administrator
Akre Corporation (pvt) Ltd
01.2009 - 12.2010
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Completed reports detailing network and systems performance and downtime issues.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Streamlined data management processes, leading to more efficient access and retrieval of information.
Education
Professional Certificate In Web Development - Web Development
SLIIT
SLIIT Campus, Sri Lanka 01.2024 -
Certified Java Programmer - Java
Oracle Corporation
04.2001 -
Professional Certificate in Java Programming PCJT - Java
IJTS - Institute of Java And Technological Studies
04.2001 -
High School Diploma -
St. Peter’s College
Colombo 04, Sri Lanka 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Staff Development
Project Management
Customer Relationship Management (CRM)
Policy Implementation
Problem-solving abilities
Business Analysis and Reporting
Object oriented programming languages
Web frontend & backend frame works
Version Controlling
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Certification
Certified Java Developer
Interests
Traveling
Reading
Networking
Technology and Innovation
Snorkeling & Fish Keeping
Timeline
Professional Certificate In Web Development - Web Development
SLIIT
01.2024 -
Manager BPO Web Production
EBEYONDS (Private) Limited
03.2023 - Current
Assistant Manager - Web Solutions
EBEYONDS (Private) Limited
01.2018 - 03.2023
Senior Web Developer
EBEYONDS (Private) Limited
01.2015 - 12.2017
Web Developer
EBEYONDS (Private) Limited
05.2011 - 12.2014
Certified Java Developer
01-2010
Advance Java Developer
01-2010
System Administrator
Akre Corporation (pvt) Ltd
01.2009 - 12.2010
Certified Java Programmer - Java
Oracle Corporation
04.2001 -
Professional Certificate in Java Programming PCJT - Java
IJTS - Institute of Java And Technological Studies
04.2001 -
High School Diploma -
St. Peter’s College
04.2001 -