Sulaima Lebbe Mohamed Iman
System Engineer
Addalaichenai
Summary
Following a challenging career in an organization where i can contribute to the growth of the Organization with my skill and competencies. Gain experience and expertise in the field of Information Technology, where I seek exposure in several fields so that i could enhance and improve my knowledge on diversified arenas, which would make me a well competent professional, especially a Management of knowledge and wisdom.
Overview
12
12
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Support Specialist
Dawn Light (PVT) Ltd
01.2024 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Updated software to safeguard against security flaws.
- Managed backup and recovery of data assets to safeguard system availability.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
Visiting Lecturer
IDM Nations Campus
01.2017 - Current
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Conducted individual research projects to actively contribute to institution's research work.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
Senior IT Cum Communication Officer
Islamic Relief Sri Lanka
08.2017 - 08.2023
- Results-driven and highly skilled Senior IT Officer with 06 years of experience in designing, implementing, and managing complex IT infrastructures
- Adept at analysing system requirements, developing comprehensive solutions, and ensuring seamless integration across diverse platforms
- Proficient in deploying and maintaining enterprise-level servers, networks, and applications to optimize performance and enhance productivity
- Strong troubleshooting and problem-solving abilities to resolve technical issues swiftly and effectively
- Excellent communication and collaboration skills, enabling seamless coordination with cross-functional teams to achieve project objectives
- Committed to staying updated with the latest technological advancements to deliver cutting-edge solutions.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Built and maintained positive relationships with donors and partner offices by utilizing strategic plans.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Created and executed targeted campaigns to raise awareness of organization and initiatives.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
IT Administrator & Instructor
Social Welfare Organization Ampara District - SWOAD
01.2016 - 08.2017
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Planned and implemented upgrades to system hardware and software.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored networks and network devices to resolve technical problems quickly.
- Reviewed class and student records to identify improvement opportunities.
- Promoted classroom safety, collaboration, and best practices.
- Improved student performance by defining clear goals and communicating performance metrics.
Information Technology Intern
Zonal Education Office
02.2015 - 12.2015
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
Data Entry Operator
Import Mirror Media Netowrk
01.2012 - 12.2012
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Evaluated source documents to locate needed information.
- Maintained files, records and chronologies of entry activities.
Education
Bachelor of Arts - Social Psychology
The Open University of Sri Lanka
Colombo 04.2001 -
Bachelor of Science - Computing
London Metropolitan University
London 04.2001 -
HND - Information Technology
SLIATE
Ampara 04.2001 -
Skills
System Enhancement
Configuration Management
Desktop Support
Instruction and Training
Backup and Recovery
Cost Analysis
IT Security Management
Mobile Device Management
Network Administration
Helpdesk Call Support
Technical Equipment Inspection
Certification
Train the Trainer, City & Guilds - 2019
Personal Information
- NIC Number: 913252837V
- Citizenship: Sri Lankan
- Date of Birth: 11/20/91
- Marital Status: Married
Referees
- Mr. A.N. Thanvir Ahamed,
System Engineer -Service Desk,
IFS R&D International (Pvt) Ltd.
Mobile : 0774414104, Email : abdul.nazeer@ifs.com.
- Mr. A.R. Arsath,
Branch Manager,
IDM Nations Campus International.
Mob:0773527593 Tel:0672052072, Email : arsathar01@gmail.com.
Certified By
Name : SLM Iman
Date :
Timeline
IT Support Specialist
Dawn Light (PVT) Ltd
01.2024 - Current
Digital Marketing License - Google Garage
07-2022
Train the Trainer, City & Guilds - 2019
03-2019
Senior IT Cum Communication Officer
Islamic Relief Sri Lanka
08.2017 - 08.2023
Visiting Lecturer
IDM Nations Campus
01.2017 - Current
IT Administrator & Instructor
Social Welfare Organization Ampara District - SWOAD
01.2016 - 08.2017
Information Technology Intern
Zonal Education Office
02.2015 - 12.2015
Data Entry Operator
Import Mirror Media Netowrk
01.2012 - 12.2012
Bachelor of Arts - Social Psychology
The Open University of Sri Lanka
04.2001 -
Bachelor of Science - Computing
London Metropolitan University
04.2001 -
HND - Information Technology
SLIATE
04.2001 -