Sugumarpillai Chandru
Batticaloa
Summary
A highly accomplished and experienced Executive Assistant with a proven track record of success in the commercial banking industry. Possesses a comprehensive understanding of credit operations and a demonstrated ability to oversee and manage complex financial processes. Expertise in teller and customer service operations, recovery officer duties, and gold pawning reconciliation. Adept at building rapport with clients and colleagues, fostering a positive and productive work environment. Motivated, results-oriented, and committed to providing exceptional service.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Commercial Bank Of Ceylon
03.2016 - Current
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Reached out, generated appointments and built new relationships to grow business.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Educated customers on online banking and mobile banking applications.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Checked appraisals, title information and insurance documents for each property.
- Used Kalypto to perform credit appraisals, document verification and loan approvals.
- Complied with established internal controls and policies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Prepared and submitted legal documents to initiate court proceedings.
- Entered client details and notes into system for interdepartmental access and review.
- Generated and distributed monthly customer statements.
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Identified and implemented effective methods for examining and analyzing financial documents.
- Reviewed financial documents, pointing out and correcting financial errors.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
Education
BBA - Business Administration
London Metropolitan University
United Kingdom03.2023
Skills
- Customer Relationship Management
- Financial Transactions
- Credit Solutions Guidance
- Risk Analysis
- Compliance Reviews
- Creditworthiness Determination
- Business Administration
- Risk Management
- Business Correspondence Writing
- Client Relations
- Investigating Discrepancies
- Processing Mileage
Languages
Tamil
Native language
English
Advanced
C1
Timeline
Executive Assistant
Commercial Bank Of Ceylon
03.2016 - Current
BBA - Business Administration
London Metropolitan University
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