Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

STEPHAN CLAUDIUS

Wattala

Summary

I’m a focused and reliable professional with experience in sea freight forwarding and international ocean shipping. I have a strong understanding of shipping documentation, container handling, Port operations for import and export. I take pride in ensuring smooth coordination between carriers, agents, and clients to deliver goods on time and within budget. With a keen eye for detail and a commitment to customer satisfaction, I aim to provide efficient and dependable ocean freight solutions.

Overview

18
18
years of professional experience

Work History

SENIOR EXECUTIVE

EXPOLANKS FREIGHT (PVT) LTD
Orugodawatta
11.2014 - Current
  • Coordinate with shipping lines on services provided by them and negotiating rates for key customers.
  • Coordinate with the transport department and CFS on estimated quantities & arranging pick up / delivery.
  • Maintaining effective communication strategies to meet client's KPIs.
  • Acting as team leader for various projects and ensuring the successful delivery of required services.
  • Paying close attention to customers' concerns and addressing their queries to achieve an exceptional level of customer service.
  • Receiving items and deciding on methods of shipping, preparing accurate bills of lading, invoices and other shipping documents to accompany shipments.
  • Controlling all confidential and proprietary information released to company clients.
  • Handling customer complaints and providing appropriate solutions.
  • Meeting clients as required to keep up a good rapport.

DOCUMENTATION EXECUTIVE

FAMOUS PACIFIC SHIPPING LANKA (PVT) LTD
Colombo 07
09.2012 - 11.2014
  • Handled documentation related activities (placing booking and issuing FCR + B/Ls, updating the agent and sending the pre-alert documents on time).
  • Ensured all containers had address labels, identification codes and shipping instructions attached correctly.
  • Ensured load plans and transportation documentation were accurate and cargo bays were kept clean and unobstructed.

TRADING ASSISTANT & DOCUMENTATION OFFICER

EXPOLANKA (PVT) LTD
Wattala
08.2009 - 09.2012
  • Handled documentation related activities of customers based overseas. Ensured that their shipment documents were in order and followed up on new orders.

SENIOR EXECUTIVE

MERCANTILE FREIGHT SERVICES (PVT) LTD
Colombo 02
10.2007 - 08.2009
  • Handled import documentation.
  • Completed vessel crew change documents.

Education

POSTGRADUATE DIPLOMA - BUSINESS MANAGEMENT

ICBT (CARDIFF METROPOLITAN UNIVERSITY)
Colombo
01.2018

CERTIFICATE LEVEL - Logistic Services Freight Forwarding & Multimodal Transportation

SHIPPERS ACADEMY COLOMBO
Colombo
01.2015

ORDINARY LEVEL -

ST. XAVIER'S COLLEGE
NUWARA ELIYA
01.2005

Skills

  • Decision Making
  • Problem-solving
  • Teamwork & collaboration
  • Leadership
  • Customer relationship management
  • Communication (Verbal & Written)

References

Isuru Hapugoda

Senior Manager – Key Accounts

EFL GLOBAL – SRI LANKA

M +94 77 3140859

References

C. Jerald Nilantha

Assistant General Manager - Marketing Hiru TV

M +94777327741

Timeline

SENIOR EXECUTIVE

EXPOLANKS FREIGHT (PVT) LTD
11.2014 - Current

DOCUMENTATION EXECUTIVE

FAMOUS PACIFIC SHIPPING LANKA (PVT) LTD
09.2012 - 11.2014

TRADING ASSISTANT & DOCUMENTATION OFFICER

EXPOLANKA (PVT) LTD
08.2009 - 09.2012

SENIOR EXECUTIVE

MERCANTILE FREIGHT SERVICES (PVT) LTD
10.2007 - 08.2009

POSTGRADUATE DIPLOMA - BUSINESS MANAGEMENT

ICBT (CARDIFF METROPOLITAN UNIVERSITY)

CERTIFICATE LEVEL - Logistic Services Freight Forwarding & Multimodal Transportation

SHIPPERS ACADEMY COLOMBO

ORDINARY LEVEL -

ST. XAVIER'S COLLEGE

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