Stella Nonis
Boralesgamuwa
Summary
I’m a self-motivated, dedicated Customer Service Executive with four years of marketing and customer handling experience, who is looking to enhance my career path by customer satisfaction in new pathways through my exceptional customer service and strategic leadership.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
LETSDEEL (Pvt) Ltd
11.2023 - Current
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Maintained up-to-date knowledge of product and service changes.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Receptionist
Thames International Educational Consultancy
06.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients and updating client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents also providing administrative support to staff members by handling correspondence, filing documents etc.
- Kept reception area clean and neat to give visitors positive first impression.
Junior Executive
AIA Insurance Lanka PLC
12.2018 - 06.2019
- Developed marketing campaigns for increased brand exposure and customer engagement.
- Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
- Delivered new business and attained financial targets on existing contracts.
Marketing Officer
Seylan Bank PLC
01.2018 - 10.2018
- Increased brand awareness by implementing targeted marketing Housing loans and credit cards through telephone
- credit, evaluations to determine feasibility of granting Bank facilities
- Organized events and trade shows to showcase company products and services, generating valuable leads.
Trainee Business Development Officer
Nations Trust Bank
11.2016 - 11.2017
- Promoting personal loans through telephone calls in a polite and professional manner.
- Analyzed applicant’s financial status, credit, evaluations to determine feasibility of granting loans.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Participated in industry workshops and seminars, continuously expanding professional knowledge and skills.
Education
High School Diploma -
St. Lawrence's Convent
Colombo 6GED -
St. Lawrence's Convent
Colombo 6Skills
- Customer service
- Problem-solving abilities
- Relationship building
- CRM software
- Email management
- Microsoft office
- Teamwork and collaboration
- Sales and upselling
- Calm and professional under pressure
- English language fluency
Timeline
Customer Service Executive
LETSDEEL (Pvt) Ltd
11.2023 - Current
Receptionist
Thames International Educational Consultancy
06.2022 - 04.2023
Junior Executive
AIA Insurance Lanka PLC
12.2018 - 06.2019
Marketing Officer
Seylan Bank PLC
01.2018 - 10.2018
Trainee Business Development Officer
Nations Trust Bank
11.2016 - 11.2017
High School Diploma -
St. Lawrence's Convent
GED -
St. Lawrence's Convent
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