SRIMALI DE SILVA
Dubai
Summary
Motivated and customer-focused professional with extensive experience in sales, retail, reception, cashier operations, and office coordination. Backed by strong educational qualifications in HR, ICT, and marketing, I bring excellent communication, multitasking, and service skills. I am eager to advance in the fields of Sales & Retail, Receptionist & Cashier, and Office Coordination, applying my full experience and education to deliver outstanding results.
Overview
10
10
years of professional experience
Work History
Transport Supervisor and Coordinator
Dewvale School Al Quoz
03.2023 - 04.2025
- Supervised daily school transport operations, led a team of drivers and support staff with strong team spirit, and ensured timely, safe pickup and drop-off of students.
- Maintained transport-related documentation, supported admin and reception tasks including filing, laminating, binding, and photocopying, and utilized time management to navigate operational challenges.
- Coordinated with parents and school departments, implemented strategies to reduce issues, used tracking systems to monitor performance, and contributed to building a strong customer-service-oriented environment.
Receptionist Cum Cashier
Eightees Caffè
09.2022 - 02.2023
- Greeted 100+ clients and visitors daily with a warm, professional attitude, managed reservations, scheduled appointments, and communicated efficiently with relevant departments.
- Operated the cash register, accepted payments, ensured pricing and quantities were accurate, and issued receipts to maintain transaction accuracy and customer trust.
- Answered, forwarded, and screened incoming calls, maintained visitor logs, issued and collected security badges, and supported front-of-house security and administrative procedures.
Marketing Retail Assistant
Keells Super
10.2017 - 08.2022
- Assisted over 200 customers daily by addressing inquiries, resolving complaints, and delivering excellent service to ensure satisfaction and loyalty.
- Handled point-of-sale operations, processed payments and refunds, managed product returns, and promptly reported inventory or service issues to management and Account Managers.
- Maintained store presentation through effective merchandising, safely bagged or wrapped purchases, and recommended suitable products by identifying customer needs and offering ideal solutions.
Sales and Marketing Assistant
NIKON Head Office
08.2016 - 09.2017
- Supported the sales and marketing team by assisting with promotional campaigns, managing customer databases, and preparing weekly performance reports.
- Handled POS operations including balancing the cash register, processing credit/debit payments, ensuring pricing accuracy, and issuing receipts.
- Engaged warmly with customers, provided product assistance, and maintained a positive shopping experience to boost customer satisfaction and loyalty.
Office Coordinator and Receptionist
CHO NGO Foundation
01.2015 - 07.2016
- Managed front desk operations, greeted visitors, directed calls, and supported daily administrative functions to ensure smooth office workflow.
- Organized travel arrangements including accommodation and reservations, maintained documents, updated records, and generated reports as needed.
- Resolved office-related issues, coordinated with departments to ensure policy compliance, and assisted in planning events and community outreach programs.
Education
Diploma - Human Resource Management
ICBT Campus Colombo
03.2019
Diploma - Information And Communication Technology
ICBT Campus Colombo
11.2014
Preliminary Certificate - Marketing
Sri Lanka Institute of Marketing (SLIM)
03.2013
Skills
- Customer Service
- Cash Handling
- Sales Support
- Front Desk
- Phone Etiquette
- Inventory Management
- Office Coordination
- Payment Processing
- Complaint Resolution
- Team Collaboration
- Time Management
- Document Handling
TRAINING & WORKSHOPS
Training Course in Life Enhancement Skills & Career Development
The World University Service of Canada (WUSC), Sri Lanka – May 2008
Completed a comprehensive program focused on personal development, career planning, communication skills, and workplace readiness to support long-term professional growth.
Languages
English
Advanced (C1)
PERSONAL details
Date of Birth: 01/05/1991
Nationality: Sri Lankan
REFEREES
available upon request.
Timeline
Transport Supervisor and Coordinator
Dewvale School Al Quoz
03.2023 - 04.2025
Receptionist Cum Cashier
Eightees Caffè
09.2022 - 02.2023
Marketing Retail Assistant
Keells Super
10.2017 - 08.2022
Sales and Marketing Assistant
NIKON Head Office
08.2016 - 09.2017
Office Coordinator and Receptionist
CHO NGO Foundation
01.2015 - 07.2016
Diploma - Information And Communication Technology
ICBT Campus Colombo
Preliminary Certificate - Marketing
Sri Lanka Institute of Marketing (SLIM)
Diploma - Human Resource Management
ICBT Campus Colombo
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