Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
OperationsManager
SREENI FERNANDO

SREENI FERNANDO

Galle,Sri Lanka

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

24
24
years of professional experience

Work History

Operations Manager

Green Peace Inn
Weligama, Sri Lanka
10.2024 - Current
  • Supervise daily operations of the yoga, health, and retreat-focused inn, ensuring smooth guest experiences.
  • Greet and assist guests with check-ins, special requests, and personalized recommendations.
  • Coordinate with housekeeping, kitchen, and yoga teams to maintain service excellence.
  • Manage reservations, room allocations, and guest communications to optimize.
  • Monitor and analyze operational performance to identify areas for improvement.
  • Develop and implement strategies to increase guest satisfaction and repeat bookings.
  • Oversee marketing initiatives, including social media and online booking platforms, to boost visibility and revenue.
  • Handle guest feedback and resolve complaints promptly to maintain high ratings.
  • Prepare and manage operational budgets, track expenses, and assist with financial planning.
  • Lead, train, and motivate staff to deliver high-quality service and align with the retreat's wellness-focused vision.
  • Support sustainability initiatives and enhance the property's appeal through garden and facility improvements.

Hotel Manager

Morena Private Limited
Midigama, Weligama, Sri Lanka
12.2020 - 09.2024
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Prepared monthly resort audits for review.
  • Increased customer service ratings through personable service.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided services efficiently and with high level of accuracy.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Supervised team of 4 front desk agents and helped to resolve issues arising during shifts.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Developed and implemented marketing strategies to promote hotel services.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Assisted with development and distribution of marketing materials for facility.
  • Implemented successful strategies to increase customer satisfaction.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

Villa Manager

Terrel Residencies Gal Oya
Ampara, Sri Lanka
11.2017 - 10.2020
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Developed and implemented marketing strategies to promote hotel services.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Prepared monthly resort audits for review.
  • Provided exceptional service and assistance to guests upon check-in.
  • Provided services efficiently and with high level of accuracy.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Implemented successful strategies to increase customer satisfaction.
  • Created and managed accurate occupancy forecasts and budgets.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Regional Manager

Haritha Lands Private Limited
Alawuwa, Kurunegala, Sri Lanka
07.2013 - 08.2017
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below 80%.
  • Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Spearheaded market expansion plans for senior leader.

Underwriting Executive

Co-Operative Insurance Company Private Limited
Colombo Ampara Branch, Sri Lanka
06.2007 - 12.2012
  • Established clear and competitive goals, growth roadmaps, and strategic business plans.
  • Organized due diligence in preparation for sale of business unit.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Prepared and drafted new policies to benefit company in meeting objectives.
  • Identified opportunities to expand or shift course to take advantage of changes in market.
  • Launched new rewards program to identify and celebrate staff performance.
  • Monitored expenditures to mitigate risk of overages.
  • Interviewed, recruited and trained new onboarding candidates.
  • Developed sales strategies to achieve short and long-term sales revenue objectives.
  • Conducted business forecasts to identify recent developments.
  • Utilized appropriate financial tools to manage accounts payable and receivable.

Executive Secretary cum VTC Coordinator

Sri Lanka Red Cross-Danish Red Cross
Kalmunai, Sri Lanka
03.2005 - 02.2007
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Orchestrated successful conferences and associated travel for speakers and attendees.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Answered high volume of phone calls and email inquiries.
  • Organized and updated schedules for executives.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Documented and distributed meeting notes to identify, analyze, and improve workflows.
  • Collated and distributed agendas and minutes for all executive meetings.
  • Developed and implemented office policies and procedures to facilitate smooth workflow.
  • Coordinated events and worked on ad hoc projects.
  • Created and managed office systems to efficiently deal with documentation.
  • Took notes and dictation at meetings.

Administrative cum Finance Officer

Terrades Homes International
Batticaloa, Sri Lanka
10.2001 - 11.2004
  • Established and enforced controls on revenue and expenses to protect company assets.
  • Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
  • Assisted with recruiting, interviewing, and hiring new department employees.
  • Improved resource utilization with data management systems, reducing costs through strategic coordination and contract analysis.
  • Identified partnership opportunities and established favorable business connections.
  • Enhanced internal control systems and procedures to mitigate risk and support opportunities.
  • Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
  • Reduced process discrepancies through measured implementation of performance reporting and data systems.
  • Analyzed financial statements against forecasts to prepare high-level variance analysis.
  • Drove revenue stream development through strategic collaboration and partnerships.

Education

Bachelor of Arts - Human Resources Management

Manipal University
India

Skills

  • Special Event Coordination
  • Guest services management
  • Guest accommodations
  • Social media networking
  • Guest experiences
  • Safety Procedures
  • Hospitality
  • Reservations Management
  • Staff Training and Development
  • Employee Development
  • Promotions
  • Guest complaint resolution
  • Outstanding communication skills
  • Staff Training
  • Cash Handling
  • Property Management Systems
  • Training and mentoring
  • Marketing expertise
  • Employee Performance Reviews
  • Telephone Etiquette
  • Staff Supervision

References

  • Mr. Shain Allapichcheyi, Branch Manager, Co-Operative Insurance Company Private Limited, +94718444521
  • Ms. Chanchala Dayananda, Certified Business Accountant, +94774955086
  • Mr. E.A. Premalal Edirisingha, Charted Engineer, +94761317010

Languages

English
Proficient
C2

Timeline

Operations Manager

Green Peace Inn
10.2024 - Current

Hotel Manager

Morena Private Limited
12.2020 - 09.2024

Villa Manager

Terrel Residencies Gal Oya
11.2017 - 10.2020

Regional Manager

Haritha Lands Private Limited
07.2013 - 08.2017

Underwriting Executive

Co-Operative Insurance Company Private Limited
06.2007 - 12.2012

Executive Secretary cum VTC Coordinator

Sri Lanka Red Cross-Danish Red Cross
03.2005 - 02.2007

Administrative cum Finance Officer

Terrades Homes International
10.2001 - 11.2004

Bachelor of Arts - Human Resources Management

Manipal University

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