S. LAYANGI NAVODYA DE SILVA
Kadawatha,12
Summary
A young, talented, and hardworking individual with a forward-thinking mindset and a strong dedication to delivering exceptional services. I am eager to work diligently to expand my knowledge, enhance my skills, and continuously learn to develop my professional profile. My combination of soft and hard skills drives my motivation to support organizational goals, laying a solid foundation for mutual growth and success. With a proactive attitude and strong work ethic, I aim to contribute significantly to the company’s growth and build a collaborative relationship that aligns with its mission. I am confident in my ability to handle challenging situations efficiently and productively. My expertise spans front office operations, online trading, and the immigration and travel industry. As a quick learner, I adapt swiftly to new challenges and excel in even the most demanding environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Tour Executive
Nebula Travellers (Pvt) Ltd
08.2023 - 02.2024
- Handling the entire office duties in the Branch
- Document handling and administrative tasks
- Briefing the candidates with the suitable options and according to their requirements.
- Following up candidates to schedule appointments for consultations to proceed further.
- Designing flyers, checklists, forms or any needed documents to develop the company processes.
- Coordinating with foreign immigrant consultants regarding the job orders, candidates & when necessary.
- Handling online meetings & appointments.
- Maintaining the customer database
- Handling the On-call, office lines & walking customers to offer them options.
- Maintaining office equipment and office supplies.
- Handled cash & maintained the accounts book to settle day wise payments without any issues.
- Attending with all the duties instructed by the Director & the management.
- Visited IOM (International Organization for Migration) for file submissions.
Senior Recruitment Executive
Resident Immigration Consultancy (Pvt) Ltd
10.2022 - 08.2023
- Handled & Pitched customers to fulfill their immigration processes.
- Handled the customers & updated them with their processes.
- Coordinated with foreign immigrant consultants regarding the job orders, candidates, processes & when necessary.
- Handled foreign meetings to achieve both parties' organizational goals.
- Scanned the documents and stored the scanned documents in the company database.
- Documentation handling.
- Worked as an allrounder when necessary in Canadian , Maldivian , Romanian,Dubai & Qatar departments and was able to deal with all the visa processes of these categories.
- Trained the new staff with the office work and I was the head of the department to guide and supervise the new staff.
- Handled both local & foreign large scale and small scale interviews with candidates for the selection process of overseas opportunities.
- Fulfilled duties & responsibilities as the secretary of the General Manager.
- Designed flyers, posts, checklists, forms & needed documents according to the company requirements.
- Coordinated with Subcontractors regarding candidate profiles and the processes to complete the migration procedures.
- Briefed the walking & over the phone clients regarding the migration options.
- Handled the Agreement Briefing & Agreement Signing part to guide customers through the process.
- Coordinated with candidates and guided them to the medical investigation process and Bureau Training process with handing over the relevant documents.
- Have the ability to create F & H Forms through the SLBFE website.
- Handled cash & maintained the accounts book to settle day wise payments without any issues.
- Following up candidate’s to schedule appointments for consultations to proceed further.
- Handling the On-call, office lines & walking customers to offer them options.
- Maintaining office equipment and office supplies.
- Completed the projects by filling vacancies to proceed with our candidates.
- Committed with all the duties instructed by the Director & the Management.
Business Development Executive
Alpho Lanka (Pvt) Ltd
07.2011 - 05.2022
- Online traded with Indians in share , stock & commodity markets to earn dollars in Sri Lanka.
- Provided the guidance and step by step supported the Indian clients to succeed in online trading.
- Achieved team targets and goals to provide a better outcome to the team & the company.
- Gained the knowledge in online trading, platforms and updated with the market status.
- Experienced in working with Indians and was able to analyze Indian profiles.
Customer Relations Assistant
Ninewells Hospital (Pvt) Ltd (Access Enginering)
10.2019 - 01.2022
- Gained experience in Customer Handling, Complaint Handling, PRO Duties (Public Relations Officers Duties), Call Center Handling, Trained New Staff.
- Rotated & Performed in all the front office department duty Points as a Customer Relation Assistant, attended with frontline duties in Reception, Vaccine Department (Pediatric & Adult), Admission, Fertility Centre (IVF), Dental Unit, Radiology Department, Cardiology & Physiotherapy Unit, Gynaecology Consultation Units, TCU (Transitional Care Unit during in the COVID 19 Pandemic), Pharmacy and Mini Mart, Prof.Jayamini Seneviratne’s 1st Floor Special Pharmacy & Laboratory.
- Worked as one of a main Admin in the hospital reception - to guide other staff members with the day work , System Handling ; to handle web opening and web closing,adding extra sessions , holding sessions & canceling sessions according to doctor’s decisions , called the doctors to inform and remind them about their sessions , coordinated with the doctors regarding the day appointments and when needed, Handled the operational part & system handling to proceed the hospital Dr consultations daily.
- Assisted 02 VIP Doctor’s Consultation Units on behalf of their secretaries and successfully handled ongoing consultations with fulfilling all the duties & responsibilities given.
- Handled the Doctor Voucher Payments Cash Box & Reception Cash Box.
- Coordinated with Channeling & Reception Counters with customer’s appointment handling,Out - Patient Billing and assisted the patients to complete their expectations.
- Operated computer databases, perform telephone activities and use office equipment.
- Coordinated in inventory handling & office supplies , ordered the necessary needs from the stores and maintained them in relevant places in the front office department when the assisted in-charge is not reported to duty.
- Handled Audio & Video consultations during the Covid 19 Pandemic.
- Duty reported as a PRO (Public Relations Officer) to support the PRO team when needed; duty attended as a floor supervising PRO, frontline supervising PRO , Pharmacy Supervising PRO, Entrance Supervising PRO , 1st floor (Pediatric Consultation) Supervising PRO , 1st floor pharmacy & Prof.Jayamini’s Consultation area Supervising PRO and fulfilled other appointed PRO duties as instructed by the PRO’S & Manager.
- Handled the patient queues to manage , reduce the tightness & to run the operations smoothly when crowded.
- Led the front office team in fast queue handling, system knowledge ,language skills and with the ability to work under all the points in the department.
- Committed with all the duties & responsibilities instructed by the manager , PRO’s & the management.
Education
Bachelor of Science - Psychology & Counseling
National Institute of BusinessManagement (NIBM - Affiliated With Coventry University
Kirulapone, Sri Lanka08-2026
Advanced Diploma - Health Care Management
National Institute of BusinessManagement (NIBM)
Rajagiriya, Sri Lanka08-2024
Advanced Photoshop For Graphic Design - Graphic Design
Master.lk
Online 04-2024
Advanced Diploma - Information Technology
IMBS Green Campus
Gampaha, Sri Lanka06-2020
Diploma (Preliminary Level) - English Language And Literature
Aquinas College of Higher Studies
Borella, Sri Lanka03-2017
GED -
Sujatha College
Nugegoda, Sri Lanka01-2006
Skills
- MS Office Package
- Graphic Designing
- Adobe Photoshop
- Adobe Acrobat
- Poetry
- Song Writing
- Video Editing
- Speaking Foreign Languages
- Singing
- Voice Recordings
- Announcing
- Script Writing
- Soft Skills - Communication
- Problem - Solving Skills
- Leadership
- Ability to work under pressure
- Creative Thinking
Certification
Quick Learner ()
Decision Making ()
Studied in English Medium from nursery upto Advanced Level and also continuing higher studies in
English Medium.
Successfully scored high marks for London Edexcel Exams and received an opportunity to migrate to
London in my School Ages.
References
References are available upon request.
Interests
I hereby certify that the above details are true & accurate according to the best of my knowledge.
……………………………. ……………………..
S.L.N. De Silva Date
Languages
Additional Information
- Successfully Completed & Passed with high marks in London Edexcel Exams.
- Prize Winner of Elocution & Speech and Drama Competitions.
- Faced Light of Asia Final Competitions.
- Won 1st & 2nd Places in All Island, Interschool & Zonal Level Competitions of Song Writing,
Poetry and Announcing.
★ Studied in English Medium from nursery upto Advanced Level and also continuing higher studies in English Medium.
★ Successfully scored high marks for London Edexcel Exams and received an opportunity to migrate to London in my School Ages.
Languages
Sinhala
Native language
English
Proficient
C2
French
Intermediate
B1
Japanese
Elementary
A2
Hindi
Upper intermediate
B2
Tamil
Elementary
A2
Timeline
Senior Tour Executive
Nebula Travellers (Pvt) Ltd
08.2023 - 02.2024
Senior Recruitment Executive
Resident Immigration Consultancy (Pvt) Ltd
10.2022 - 08.2023
Customer Relations Assistant
Ninewells Hospital (Pvt) Ltd (Access Enginering)
10.2019 - 01.2022
Business Development Executive
Alpho Lanka (Pvt) Ltd
07.2011 - 05.2022
Quick Learner ()
Decision Making ()
Studied in English Medium from nursery upto Advanced Level and also continuing higher studies in
English Medium.
Successfully scored high marks for London Edexcel Exams and received an opportunity to migrate to
London in my School Ages.
Bachelor of Science - Psychology & Counseling
National Institute of BusinessManagement (NIBM - Affiliated With Coventry University
Advanced Diploma - Health Care Management
National Institute of BusinessManagement (NIBM)
Advanced Photoshop For Graphic Design - Graphic Design
Master.lk
Advanced Diploma - Information Technology
IMBS Green Campus
Diploma (Preliminary Level) - English Language And Literature
Aquinas College of Higher Studies
GED -
Sujatha College
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