Summary
Overview
Work History
Education
Skills
Projects - Data Audit / COLOMBO Jan 2022 - Jun 2023
Accomplishments
Languages
Affiliations
Systems Experience:
Applications Proficiency:
References
Signature
Timeline
Generic
SIVATHASAN DISANTHAN

SIVATHASAN DISANTHAN

Linkedin.com/in/diva-dish19b38628a

Summary

Experienced professional with a proven track record in various roles, including data entry, quality assurance, project coordination, administration, and team leadership. Proficient in systems such as Salesforce, Page Crawl, ACIR, and ADVENTUS IO Inventory Portal. Skilled in Microsoft Office applications with advanced capabilities in document creation, data analysis, and presentations. Demonstrates a strong work ethic, adaptability, and leadership qualities. Additional experience in RCM (Revenue Cycle Management) and shipping management further enhances my expertise and versatility.

Overview

5
5
years of professional experience

Work History

Junior Personnel Officer

Manaco Marine - Shipping
COLOMBO
12.2023 - Current
  • Conducting job interviews, screening resumes, and assessing candidates' qualifications to determine their suitability for various roles.
  • Managing the entire recruitment process, from posting job openings to making job offers and onboarding new hires,.
  • Developing relationships with maritime schools, training institutions, and professional organizations to source candidates for seafaring positions.

SENIOR CUSTOMER INVENTORY SPECIALIST

ADVENTUS EDUCATION
COLOMBO
01.2023 - 06.2023
  • I was promoted to Senior Customer Inventory Specialist (Project coordination, Team leadership, Data research, Providing accurate information to students and recruiters)
  • Maintained accurate and up-to-date inventory records.
  • Generated weekly, monthly, and quarterly reports on inventory movements.

ACTING TEAM LEADER

ADVENTUS EDUCATION
COLOMBO
02.2023 - 03.2023
  • For a short period, I worked as an Acting Team leader and trained a new Team leader for the Quality Assurance team.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

SENIOR QUALITY ASSURANCE OFFICER

ADVENTUS EDUCATION
COLOMBO
06.2022 - 11.2022
  • Performing quality checks on the system data and addressing any issues with the data, managing the team, coordinating projects, ensuring the team keeps accurate records, and creating suitable reports for management.
  • Reviewed documentation such as work instructions, test protocols, reports. to verify accuracy and completeness prior to release.
  • Prepared detailed reports detailing findings from inspections or tests conducted on products or components.

DATA ENTRY OPERATOR to QUALITY ASSURANCE OFFICER

ADVENTUS EDUCATION
COLOMBO
03.2020 - 12.2021
  • Gathering information, inserting it into databases, keeping detailed records, Compiling, ensuring the accuracy of data, Reviewing data for shortcomings or errors, making any necessary corrections to any incompatibilities, and examining output
  • Respond to queries for information and access relevant files.

CALL CENTER AGENT

DFCC BANK
COLOMBO
09.2019 - 01.2020
  • Identified clients' needs, clarified information, investigated every problem, and provided solutions while managing inbound and outgoing calls on time.
  • Managed high-volume of inbound and outbound customer calls.

DATA ENTRY OFFICER

CARGILLS BANK
COLOMBO
05.2019 - 08.2019
  • Entering customer information accurately into the bank's systems, including personal details, account numbers, card details, and transaction information,.
  • Double-checking entered data for accuracy and completeness, ensuring that there are no errors or discrepancies that could impact customer accounts or transactions.
  • Maintaining organized records of cardholder information, transactions, and any relevant documentation in compliance with bank policies and regulations.
  • Created spreadsheets for tracking purposes using Microsoft Excel.

Education

DIPLOMA - PROFESSIONAL ISSUES IN IT

BRITISH COMPUTER SOCIETY - HEQ
HYBRID
01-2024

ENGLISH LANGUAGE RELATED STUDIES -

BRITISH COUNCIL
12.2018

GCE ADVANCED LEVEL -

VIVEKANANDA NATIONAL COLLEGE
12.2016

GCE ORDINARY LEVEL (O LEVEL) -

VIVEKANANDA NATIONAL COLLEGE
12.2013

Skills

  • Teamwork
  • Analytical skill
  • Ability to multitask effectively
  • Organizational and time management skills
  • Talent Acquisition
  • Workforce Planning
  • Quality Inspections
  • Staff Training
  • Revenue Cycle Management
  • Data Entry
  • Microsoft Office
  • Multitasking

Projects - Data Audit / COLOMBO Jan 2022 - Jun 2023

Project Description:

  • I reviewed and updated all course information for Australian universities within the ACIR system.
  • Collaborated with the GOOD SCHOOL GUIDE and GOOD UNIVERSITY GUIDE to ensure accurate information on public and private institutions in Australia.
  • Managed the ACIR system under the guidance of Ross White, the director of ACIR.

Key Responsibilities and Achievements:

  • Conducted a comprehensive review of course information to ensure accuracy and completeness.
  • Updated and maintained course data within the ACIR system to reflect current information.
  • Collaborated with external partners to validate and cross-reference data for quality assurance.
  • Implemented data management protocols to streamline processes and improve efficiency.
  • Communicated regularly with Ross White to provide updates and address any issues or concerns.

Skills Utilized:

  • Data auditing and management
  • Attention to detail and accuracy
  • Collaboration and teamwork
  • Communication with stakeholders
  • Project management and coordination

Contact Information:

  • Ross White, Directing Manager of ACIR Email: ross.white@goodeducation.com.au

Accomplishments

  • I have received top-performing awards from Adventus Education multiple times.
  • The Resilience Award and the Good Apprenticeship Award were two outstanding accomplishments I won.

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Sinhala
Proficient (C2)
C2

Affiliations

  • In addition to my professional accomplishments, I also prioritize maintaining a well-rounded lifestyle that encompasses various aspects of my life. Outside of work, I am actively involved in video editing, typewriting, and learning new things such as revenue cycle management and exploring tourist places in Sri Lanka, which not only brings me joy but also allows me to develop different skills and perspectives. This commitment to personal growth and balance extends to my dedication to supporting my aging parents, who engage in small-scale agriculture in Jaffna. Despite facing financial constraints that led to the discontinuation of my Bachelor studies, I approach my career with sincerity and dedication, viewing it as more than just a means of livelihood but also as a profound commitment to personal and professional growth. This holistic approach to life underscores my ability to effectively balance different aspects of my life while excelling in various roles within the workplace.

Systems Experience:

  • Salesforce: Cloud-based CRM platform for sales, marketing, and customer service automation. Facilitates efficient customer relationship management, lead tracking, marketing campaigns, and analytics.
  • Page Crawl: Utilized for web indexing. Systematically navigates websites to collect and index information, facilitating efficient search engine optimization and data retrieval.
  • ACIR (Australian Course Information Register): Manages and disseminates official information on registered courses and accredited institutions in Australia. Crucial for educational transparency, quality assurance, and compliance.
  • ADVENTUS IO Inventory Portal: Enables seamless tracking, management, and optimization of inventory. Fosters efficient supply chain operations and organizational productivity.

Applications Proficiency:

  • Clockify: Time-tracking app.
  • ASANA: Project management tool for task reminders.
  • FELLOW chat: Meeting chat update app.
  • Proficient in all Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, Access, SharePoint, Teams, and OneNote.
  • Demonstrated ability to leverage these tools for efficient document creation, data analysis, presentations, communication, and collaborative projects with VLOOKUPS and slides with VISME.

References

  • Katrina Teisini, Operations Professional | Leadership & Growth, Forest Works, Melbourne.

Mobile No.: +61419015571, 

LinkedIn: https://www.linkedin.com/in/katrina-teisini

  • Devwshan Goonewardene, Manager Of Inventory and Data Research, Adventus Education, Colombo.

Mobile No.:+94771333376,

Email: devwshangoonewardene@adventus.io

  • Nuwan Bandara, Human Resource Officer, Adventus Education, Colombo.

Mobile No.:+94761495798, 

Email:nuwanbandara@adventus.io

Signature

S.Disanthan 03/05/2024

I hereby declare that the information provided above is true and accurate to the best of my knowledge. I understand that any false statements or misrepresentations may result in disqualification from the application process or termination of employment, if hired. I authorize the verification of the information provided and consent to any necessary background checks.

Timeline

Junior Personnel Officer

Manaco Marine - Shipping
12.2023 - Current

ACTING TEAM LEADER

ADVENTUS EDUCATION
02.2023 - 03.2023

SENIOR CUSTOMER INVENTORY SPECIALIST

ADVENTUS EDUCATION
01.2023 - 06.2023

SENIOR QUALITY ASSURANCE OFFICER

ADVENTUS EDUCATION
06.2022 - 11.2022

DATA ENTRY OPERATOR to QUALITY ASSURANCE OFFICER

ADVENTUS EDUCATION
03.2020 - 12.2021

CALL CENTER AGENT

DFCC BANK
09.2019 - 01.2020

DATA ENTRY OFFICER

CARGILLS BANK
05.2019 - 08.2019

DIPLOMA - PROFESSIONAL ISSUES IN IT

BRITISH COMPUTER SOCIETY - HEQ

ENGLISH LANGUAGE RELATED STUDIES -

BRITISH COUNCIL

GCE ADVANCED LEVEL -

VIVEKANANDA NATIONAL COLLEGE

GCE ORDINARY LEVEL (O LEVEL) -

VIVEKANANDA NATIONAL COLLEGE
SIVATHASAN DISANTHAN