Sivabalan Sivaruban
Jaffna,11
Summary
Dynamic Project Manager with extensive experience at Magicktech Solutions, adept at ERP implementation and risk assessment. Proven track record in leading cross-functional teams and enhancing operational efficiency. Skilled in JIRA management and strategic planning, driving project success while fostering strong stakeholder relationships. Passionate about delivering innovative IT solutions.
Overview
21
21
years of professional experience
Work History
Project Manager - ERP- IT
Magicktech Solutions PVT LTD
Jaffna
10.2022 - Current
- MagickTech is part of MAGICK Group which has a legacy of 30-years. It is a multinational group with interests in home interiors, IT products/services, and education. The group has a global presence in US, Canada, India , SriLanka and South East Asia with brands such as MagickWoods, MagickTech, MagickHome, and NorthernUNI.
- As a Project Manager, Managing the ERP - IT Team in India and SriLanka to make sure the ERP application smooth operations in US and Canada.
- Collect the requirements, Development and implement the features on the priority basis, support Toronto and Chicago Operations Center running without any hassle.
- Using #JIRA and make sure the delivery aligned with timeline.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Manager - Operations
Ceymplon (PVT) LTD
Jaffna
02.2016 - 10.2022
- Worked as an Operations Manager - Bring IT & Telecom Projects to the company from Australia, Canada, Singapore and with Srilanka mostly from Northern province- Government and INGO and more.
- As an operations manager responsible for Whole Jaffna Branch operations, manage Engineers & HR Team and Support Implementation & Infrastructure team, conduct many career fairs in University's and more.
- Implemented quality control measures to uphold company standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Freelancer Engineer
Global Technology Coverage
03.2015 - 10.2015
- Worked as System Support Engineer for Unilever premium Exports factory at agrapathanne in Nuwaraeliya.
Manager-Operations
Akshaya Technologies (PVT) Ltd
11.2013 - 03.2015
- Company Overview: Akshaya Technologies is the authorized dealer for Etisalat Lanka (PVT) Ltd for their Northern (Jaffna, Kilinochche, and Mullaithevu) Operations.
- Manager for Akshaya technologies pvt ltd to manage the distribution teams, Freelancer teams, gold star partners, sub dealers in the district.
- Akshaya Technologies is the authorized dealer for Etisalat Lanka (PVT) Ltd for their Northern (Jaffna, Kilinochche, and Mullaithevu) Operations.
Regional Supervisor (North) - Broad band
Etisalat Telecom (Srilanka)
09.2012 - 11.2013
- Regional Supervisor for north region broadband & post pay Team.
- Handling the Direct sales team for Jaffna, Vavuniya, mannar and Kilinochche district.
- Work closely with each team to achieve their team target.
- Briefing about new packages with sales team & promote the new product in north region.
Associate -Engineer (Value added service-SMSC-Operation)
Singapore Telecom (SingTel Singapore)
08.2008 - 02.2012
- Handling ACISION (LOGICA) SMSC Application Server & Messages Plus (SMS divert, SMS copy (Mo MT)) Application servers.
- Trouble shooting the customer queries.
- SMS Trace.
- Resolve customer complaints, deal with overseas operator, Services verification.
- Fraud message checking etc.
Customer Engineer (Linux)
CSA Automated Private limited
Singapore
04.2008 - 08.2008
- Handling Linux parts in DB relocation from Telepark to Singapore New data Center.
- Reconfigure the network settings for the Linux servers.
- Configuring TSM, Tivoli for Linux.
- OS backup for the production and development server in bank environment.
Network & support Engineer (Associate)
Wave NET International (Pvt) Ltd
Colombo
11.2006 - 03.2008
- Installing software SS7, Natural Access, Erlang-OTP(Open Telecom Platform), PHP, Apache Apache-Tomcat, MYSQL For mobile Application software like SMSC(Short Message Services Center) STP (Signal Transfer Protocol),MCA (Miss Call Alert) IVR in LINUX platform.
- Mail server installation (Imap, Cyrus). In Linux.
- Proxy server installation.
- Trouble shooting with online servers.
- Systems and Network Security Backup and recovery.
- Server assembling (HP DL- 350,380,580) & Rack Assembling (HP).
- Server management (Dialog SMSC, UMS, Mobitel SMSC, Mobitel 3G) all are Linux platform& Cable management.
Assistant - Lecturer
IIS CITY CAMPUS
Jaffna
06.2005 - 10.2006
- Handling classes in Computer Platforms, Computer Networking Communication Technology & Website Management for BTEC Higher National Diploma which was offered by the Edexcel International UK.
- Handling classes for PC Applications, Web Development Techniques & Data communication and Networking for B.IT which was offered by University of Colombo School of Computing.
System Administrator
KEEN PACC Marketing
Colombo
05.2004 - 06.2005
- Work as a System Administrator & Marketing Executive.
Education
MBA - Master in Business Administration
AEU Malaysia
Malaysia12.2022
Engineering Diploma - Computer Technology
Govt Polytechnic College
Chennai, India06-2004
Higher secondary school - Bio-maths stream
De Britto higher secondary school
Devakottai, India03.2001
Secondary school leaving certificate -
St Joseph's higher secondary school
Cuddalore, India04.1999
Skills
- Project Management
- Project planning
- Team Building
- Team Management
- Team Leadership
- Program Management
- IT - Telco Business Management and Development
- Business Intelligence
- HP - Server
- Value added Service
- SMPP
- SMTP
- VAS
- Servers
- Mobile App
- Mobile Services
- Scrum master
- ERP implementation
- JIRA management
- IT infrastructure
- Team leadership
- Vendor management
- Customer relationship
- Stakeholder engagement
- Strategic planning
- Risk assessment
- Problem solving
- Computer architecture
- Cross-functional collaboration
- Technical support
- Agile methodologies
Personal Information
- Date of Birth: 04/04/82
- Nationality: Sri Lankan
- Marital Status: Married
Summary
19 Years (4 year experience in Singapore), Project Manager, MagickTech (Magickwoods), 10/01/23, Present, Operations Manager, Ceymplon (PVT) Ltd, 02/01/16, 10/01/22, General Manager, Akshaya Technologies (pvt) ltd, 01/01/14, 03/01/15, Regional Supervisor, Etisalat Telecom Srilanka, 09/01/12, 01/01/14, Associate Engineer, Singapore Telecom, 08/01/08, 02/01/12, Customer Engineer, CSC/CSA Singapore, 04/01/08, 08/01/08, Associate Engineer, Wave net international Pvt ltd, Colombo, 11/01/06, 04/01/08, Assistant Lecturer, IIS city campus, Jaffna, 06/01/05, 10/01/06, System Admin, Keen Pacc marketing, 05/01/04, 06/01/05
Accomplishments
- Back to back three SingTel SPOT awards
Timeline
Project Manager - ERP- IT
Magicktech Solutions PVT LTD
10.2022 - Current
Manager - Operations
Ceymplon (PVT) LTD
02.2016 - 10.2022
Freelancer Engineer
Global Technology Coverage
03.2015 - 10.2015
Manager-Operations
Akshaya Technologies (PVT) Ltd
11.2013 - 03.2015
Regional Supervisor (North) - Broad band
Etisalat Telecom (Srilanka)
09.2012 - 11.2013
Associate -Engineer (Value added service-SMSC-Operation)
Singapore Telecom (SingTel Singapore)
08.2008 - 02.2012
Customer Engineer (Linux)
CSA Automated Private limited
04.2008 - 08.2008
Network & support Engineer (Associate)
Wave NET International (Pvt) Ltd
11.2006 - 03.2008
Assistant - Lecturer
IIS CITY CAMPUS
06.2005 - 10.2006
System Administrator
KEEN PACC Marketing
05.2004 - 06.2005
MBA - Master in Business Administration
AEU Malaysia
Engineering Diploma - Computer Technology
Govt Polytechnic College
Higher secondary school - Bio-maths stream
De Britto higher secondary school
Secondary school leaving certificate -
St Joseph's higher secondary school
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