Siraj Mihsaj Abdul Cader
600, Main Street, Oddamavadi,
Summary
A seasoned Hotel Supervisor with a proven track record at UYI Grand Hotel, where I elevated guest satisfaction through strategic team training and service enhancements. Expert in hospitality, showcasing exceptional leadership and computer skills. Known for driving guest satisfaction and excelling in service-oriented environments.
Overview
25
25
years of professional experience
Work History
HOTEL SUPERVISOR
NIRMALA HOTEL AND RESTAURANT
01.2015 - Current
- Improved customer service ratings through housekeeping.
- Recruited and trained new members of the guest service team.
- Updated team members about changes in hotel products, services, pricing and policies.
- Collaborated with maintenance and housekeeping to give the guest a best stay.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Greeted and welcomed all hotel guests with a smile.
JUNIOR HOTEL MANAGER
GOLDEN BEACH COTTAGES
01.2000 - 12.2014
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Education
National Diploma - Hospitality Management
Sri Lanka Institute of Tourism & Hotel Management
Batticaloa, Sri Lanka01.2004
Skills
- Service-oriented
- Hospitality background
- Concierge background
- Computer knowledge
- Skilled negotiator
- Team building
- Efficient
- Diligent
- Guest satisfaction specialist
- Natural leader
Languages
Tamil
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2
Arabic
Proficient
C2
Timeline
HOTEL SUPERVISOR
NIRMALA HOTEL AND RESTAURANT
01.2015 - Current
JUNIOR HOTEL MANAGER
GOLDEN BEACH COTTAGES
01.2000 - 12.2014
National Diploma - Hospitality Management
Sri Lanka Institute of Tourism & Hotel Management
Similar Profiles
MALATHI AMALATHI A
Office Assistant at Nirmala Matha Convent School ICSEOffice Assistant at Nirmala Matha Convent School ICSE
Maitsa Khanza AqilaMaitsa Khanza Aqila
Finance Team at Nirmala FoundationFinance Team at Nirmala Foundation
Norabeth CacaoNorabeth Cacao
Home Health Caregiver at Nirmala HickeyHome Health Caregiver at Nirmala Hickey