SHUHAIB JAVAHIT

• Managing ticketing services for sports and events in Sri Lanka (Managed Ticketing services for Lanka Premier League 2021 and EMF 2022 [Sri Lanka’s Largest music festival], Australia Tour of Sri Lanka 2021 [Highest Tickets sold for a Cricket match in Sri Lanka] and many other Sri Lanka’s cricketing tours and events)
• Working with clients for planning events and managing the events hosted by the company.
• Getting new clients for the company.
• Working with the internal teams and operating the backend needs to take a cinema/event live.
• Assisting with the customers’ needs regarding the company’s products and services.

Results-driven Ticketing Manager with a successful track record in sports event management, notably ICC Cricket World Cup 2023 Men's edition in India. Proven expertise in strategic planning, and operational efficiency. Effective leader with experience in fostering high-performance teams.

Key Accomplishments:

• ICC Cricket World Cup 2023 Men's Edition: Managed end-to-end ticketing operations, ensuring a seamless process and maximizing revenue.
• Operational Efficiency: Streamlined processes, coordinated with vendors, and ensured timely ticket distribution.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Worked with marketing and sales department to create and implement upsell opportunities for events.
• Team Leadership: Led a dynamic team, providing training and support for a collaborative and high-performance environment.

Ready to leverage these skills and experiences in new challenges within event management.

• Handling customer requests and complaints via e-mails and live chat.
• Building an interpersonal relationship with the customers.
• Identifying customers problems and providing solutions based on their requests related to Dialog Axiata’s products and services