Summary
Overview
Work History
Education
Skills
References
References
Timeline
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SHIRON ABILASH

SHIRON ABILASH

Hatton

Summary

Results-oriented business development expert with a strong background in sales and marketing. Demonstrated ability to optimize revenue through strategic partnerships and uncover new business opportunities. Skilled in formulating and implementing corporate strategies that boost profits and enhance customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Relations Executive

Wavetech Ceylon Pvt Ltd
12.2023 - 10.2024
  • Established strong relationships with existing customers through regular follow-ups and visits.
  • Presented products and services to prospects, and conducted product demonstrations.
  • Developed new business and long-term account opportunities through prospecting and cold calling.
  • Adhered to company policies while dealing with customers and vendors.
  • Used knowledge of company products and services to recommend solutions to customers.

Customer Service Executive

HSBC Global Service Center
05.2022 - 11.2023
  • Providing and handling lending services information with the accounts held by the customers in the United Kingdom.
  • Built strong relationships with customers through active listening and effective communication.
  • Drafted professional emails in response to customer requests within agreed timeframes.
  • Tracked customer feedback and reported any trends or issues to the management team for further analysis.
  • Performed data entry tasks accurately and quickly to update customer information in the database.

Education

G.C.E. Advance Level -

St. Anthony's College
Kandy
01-2020

HND - Business Management

American National College (ANC)
Kandy

Skills

  • CRM software proficiency
  • Customer retention strategies
  • Analytical thinking and data interpretation
  • Adaptability and flexibility
  • Relationship building and management
  • Conflict resolution techniques

References

Mr. Farees Fahmy

Founder and Managing Director

F&A Trust Overseas Education Consultancy

References

Mr. K. Supun Ranasinghe

Team lead – Mortgages

HSBC Global Service Center

Timeline

Customer Relations Executive

Wavetech Ceylon Pvt Ltd
12.2023 - 10.2024

Customer Service Executive

HSBC Global Service Center
05.2022 - 11.2023

G.C.E. Advance Level -

St. Anthony's College

HND - Business Management

American National College (ANC)

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SHIRON ABILASH