Shenal Amarasinghe
Gonawala
Summary
As an outgoing well organized energetic person through high ranked academic structured school in the country wishing to uplift the career skillfully assure contribution proficiently for an establishment to achieve its goals. A Person energetic and trustworthy having prompt eagerness to accomplish team objectives with an excellent ample package of skills.At a young age, I have successfully navigated the professional world, gaining valuable experience across diverse work environments while collaborating with various teams and individuals. Balancing my career with studies, sports, and personal development has strengthened my adaptability, time management, and teamwork skills, allowing me to thrive in dynamic settings.
Overview
2
2
years of professional experience
Work History
Process Analyst
HCLTech Sri lanka
Colombo
08.2024 - Current
- As a Process Analyst at HCL Tech Sri Lanka, I work on the Xerox project as an Order to Install Representative. My primary responsibility is managing the daily backlog and maintaining the database system to ensure smooth processing of orders. Apart from that, I act as a middle person between sales and internal teams at Xerox, coordinating tasks and ensuring all necessary processes are completed until the installation is successfully done. My role is entirely back-end, focusing on operational efficiency without direct client interaction.
- Advocated for needs and requirements of foreign clients, accounting for regulations, and concerns unique to countries.
- Directed daily operations of departments, coordinating interdepartmental project activities.
- Compiled data into compact, informational reports to distribute internally.
- Provided training sessions to staff members on newly implemented processes.
Customer care and Data processing executive
HSBC Bank Globel Service Center
02.2024 - 06.2024
- At HSBC Global Service Center, I worked as a Customer Care and Data Processing Executive for the Hong Kong operations. I was part of the GUT department, where I handled tax utilization processes. My primary responsibilities included performing back-end tasks such as data validation, amending data, and managing the database system to ensure accuracy and efficiency in processing financial records. My role was focused on operational support.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Trainee Banking Assistant
DFCC BANK PLC
Kaduwela
05.2023 - 01.2024
- At DFCC Bank Sri Lanka, I worked as a Trainee Banking Assistant in branch networking. My role involved handling full branch cash operations, ensuring accuracy and efficiency in daily transactions. Additionally, I assisted with client account creation processes and managed ATM operations to support smooth banking services. This position provided me with hands-on experience in financial operations and customer service within a branch environment.
- Prepared official checks for customer and internal bank needs.
- Reconciled account statements on a monthly basis for accuracy.
- Handled cash withdrawals and deposits according to established protocols.
Education
GCE Advance Level Examination - Mathematics, English, I.C.T, Physics, Combined Mathematics
St Joseph's College
Colombo, 1001.2022
Foundation in Information And Communication Technology - Information And Communication Technology
THE OPEN UNIVERSITY
Nawala Sri Lanka12.2021
Certificate in Software Engineering - Software Engineering
NIBM (NATIONAL INSTITUTE OF BUSINESS MANAGEMENT)
Borella Sri Lanka09.2021
Diploma in Information Technology - Information Technology
ESOFT METRO CAMPUS
Kiribathgoda Sri Lanka05.2021
GCE Ordinary Level Examination -
St Joseph's College
Colombo, 1001.2019
Bachelor of Computer Science - Software Engineering And Computer Science
University of Westminster
United KingdomSkills
- Data management
- Process optimization
- Financial reporting
- Team collaboration
- Operational support
- Analytical thinking
- Task prioritization
- Reporting skills
- Business requirements analysis
- Report analysis
- Schedule coordination
Sports And Extracurricular Activities
- Member of University Rugby Team - 2023-ToDate
- Member of College Rugby Team - 2016-2019
- Member of College Junior Athletic Team - 2014-2016
Career Experience
- Trainee Banking Assistant, DFCC BANK PLC (Kaduwela Branch), 05/01/23, 01/01/24
- Customer care and Data processing executive, HSBC Bank Global Service Center (GTU Dept HK & UK Countries), 02/01/24, 06/01/24
Languages
Sinhala
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Process Analyst
HCLTech Sri lanka
08.2024 - Current
Customer care and Data processing executive
HSBC Bank Globel Service Center
02.2024 - 06.2024
Trainee Banking Assistant
DFCC BANK PLC
05.2023 - 01.2024
GCE Advance Level Examination - Mathematics, English, I.C.T, Physics, Combined Mathematics
St Joseph's College
Foundation in Information And Communication Technology - Information And Communication Technology
THE OPEN UNIVERSITY
Certificate in Software Engineering - Software Engineering
NIBM (NATIONAL INSTITUTE OF BUSINESS MANAGEMENT)
Diploma in Information Technology - Information Technology
ESOFT METRO CAMPUS
GCE Ordinary Level Examination -
St Joseph's College
Bachelor of Computer Science - Software Engineering And Computer Science
University of Westminster
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