SHEHAN MADHUSARA
76 , M C Houses, New Town
Summary
Dynamic Operations Executive with a proven track record at Medihelp Hospitals, excelling in client relationship management and operational efficiency. Expertise in data analysis and business development has led to the successful implementation of marketing campaigns and optimization of operational systems, resulting in enhanced service delivery. A history of leading strategic initiatives ensures consistent achievement of company objectives. Strong communication, team building, and coaching skills foster a culture of trust and mutual respect within teams.
Overview
6
6
years of professional experience
Work History
Operations Executive
Medihelp Hospitals
Horana
10.2023 - Current
- Implemented and planned marketing campaigns using print media and digital platforms.
- Established and sustained communication with corporate clientele.
- Contact new clients, make quotations, handle the job, finalize, and keep in mind to collect the payments as well.
Lab Coordinator
Nawaloka Care Labs
Gampaha
05.2022 - 10.2023
- Prepared presentations summarizing key findings from research conducted in the lab for review by supervisors or management personnel.
- Participated in meetings with other departments to discuss potential collaborations involving use of laboratory facilities.
- Generated reports outlining data from experiments conducted in the laboratory.
Operations Coordinator
Nawaloka Hospitals
Colombo 02
07.2020 - 05.2022
- Evaluated and improved existing operational systems and procedures.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Managed daily functions of deskside support, including defining and implementing processes.
- Directed and ensured the completion of company medicals.
Phlebotomist
Lanka Hospitals Diagnostics
Narahenpita
01.2019 - 07.2020
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Responded quickly and effectively to emergency situations.
- Managed day-to-day operations of the team, including scheduling shifts, and assigning tasks.
- Assisted in the development of marketing materials that highlighted the organization's commitment to exceptional customer care.
Education
Marketing Management
Sri Lanka Institute of Marketing(SLIM)
MataraPharmacology
IMHS
KurunegalaSpirometry Basics Certificate Course
Univercity of Colombo
Infection Control & Managing Work Shop
Mahapola Ports And Maritime Academy
ColomboCooperate Training
Sri Lanka Institute of Marketing (SLIM)
ColomboPhlebotomist Workshop
Lanka Hospital Diagnostics
NarahenpitaSkills
- Data analysis
- Client relationship management
- Operational efficiency
- Regulatory compliance
- Business development
- Operational excellence
- Technology
- Marketing
- Good Telephone Etiquette
- Computer skills
- Quotation making
Languages
sinhala
First Language
English
Advanced (C1)
C1
Timeline
Operations Executive
Medihelp Hospitals
10.2023 - Current
Lab Coordinator
Nawaloka Care Labs
05.2022 - 10.2023
Operations Coordinator
Nawaloka Hospitals
07.2020 - 05.2022
Phlebotomist
Lanka Hospitals Diagnostics
01.2019 - 07.2020
Marketing Management
Sri Lanka Institute of Marketing(SLIM)
Pharmacology
IMHS
Spirometry Basics Certificate Course
Univercity of Colombo
Infection Control & Managing Work Shop
Mahapola Ports And Maritime Academy
Cooperate Training
Sri Lanka Institute of Marketing (SLIM)
Phlebotomist Workshop
Lanka Hospital Diagnostics
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