Shehan Jayasinghe
Aspiring Drama Student | Former Customer Service Professional
Maharagama,11
Summary
A motivated professional with over four years of customer service experience, specializing in communication, problem-solving, and conflict resolution. My roles at Allianz and Samsung helped me develop strong interpersonal skills and adaptability.
Passionate about drama and theater, I achieved an A pass in Drama and Theater Studies at the GCE Ordinary Level and see it as a way to foster personal growth. Eager to pursue formal studies in the field, I aim to blend my former experience with my creative interests in theater.
Overview
3
3
years of professional experience
Work History
Contact Center Associate, Allianz
Allianz
11.2018 - 12.2019
this is was first virtual level customer interactive experience at Allianz oparation centre. I was allocated to work with products that required to offer 24*7 customer assistance such as motor accident assessments and medical Pay-direct settlements.
Other than handling general inquiries, I have diversified my experiences with,
• Motor claim intimations and arranging on-spot accident assessments
• Providing information & required raw data according assessments of assessors to allocated claim settlement divisions.
Samsung Experience Consultant
Samsung Mobile India and Sri Lanka
03.2017 - 04.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
LLB - Bachelor of Laws
04.2001 -
Skills
Attention to Detail
Goal oriented
Creativity
Emotional Intelligence
Presentation Skills
Adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Contact Center Associate, Allianz - Allianz
11.2018 - 12.2019
Samsung Experience Consultant - Samsung Mobile India and Sri Lanka
03.2017 - 04.2018
APIIT - LLB, Bachelor of Laws
04.2001 -