Shehan Jayasinghe
Aspiring Drama Student | Former Customer Service Professional
Maharagama,11
Summary
A motivated professional with over four years of customer service experience, specializing in communication, problem-solving, and conflict resolution. My roles at Allianz and Samsung helped me develop strong interpersonal skills and adaptability.
Passionate about drama and theater, I achieved an A pass in Drama and Theater Studies at the GCE Ordinary Level and see it as a way to foster personal growth. Eager to pursue formal studies in the field, I aim to blend my former experience with my creative interests in theater.
Overview
3
3
years of professional experience
Work History
Contact Center Associate, Allianz
Allianz
11.2018 - 12.2019
this is was first virtual level customer interactive experience at Allianz oparation centre. I was allocated to work with products that required to offer 24*7 customer assistance such as motor accident assessments and medical Pay-direct settlements.
Other than handling general inquiries, I have diversified my experiences with,
• Motor claim intimations and arranging on-spot accident assessments
• Providing information & required raw data according assessments of assessors to allocated claim settlement divisions.
Samsung Experience Consultant
Samsung Mobile India and Sri Lanka
03.2017 - 04.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Education
LLB - Bachelor of Laws
04.2001 -
Skills
Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Contact Center Associate, Allianz - Allianz
11.2018 - 12.2019
Samsung Experience Consultant - Samsung Mobile India and Sri Lanka
03.2017 - 04.2018
APIIT - LLB, Bachelor of Laws
04.2001 -
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