Shaseen Rupasinghe
Summary
Utilize extensive experience to provide visionary leadership and innovation adaptability through promoting a culture of continuous improvement, staying abreast of industry trends while navigating challenges associated with global business environments
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Executive - Sales Operations
London Stock Exchange Group
04.2022 - Current
- Undertake the role and all the responsibilities as sales operations executive
- Train, Monitor and develop all team members on post sales queries
- Train global sales team and offshore teams on BAU segments
- Quality checking of every query and paperwork done by the team members
- Create reports through Sales Force in order for management to view, identify and improve organization's performance
- Work as the process lead for the entire global post sales team
- Continuously handle the bad debt project and implement methods to reduce the aged debt amount to the minimum
- Lead the bi weekly bad debt meeting for the global operations and finance teams
- Won the spot light award and was included among the top 7 performers in year 2022 globally for reducing FTSE / Russell / FFI / YB entities' bad debt figures down to GBP 5m from 35m within 1 year.
- Strengthen the relationship with other teams in order to improve efficiency and effectiveness
- Proactively communicating with sales team and finance team on upcoming large items in order to plan strategies to mitigate future risks
- Create standard process documents on all post sales processes and keep a record of all the queries
- Involved in planing and testing of major Sales Force integration with Refinitiv
- Serve as the point of contact for regional heads, finance heads, legal team and all the team members to offer advises, process updates, clarify doubts on queries and investigations
- Defined clear targets and objectives and communicated to other team members.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Executive - Sales Operations
London Stock Exchange Group
08.2019 - 03.2022
- Built and maintaining productive relationships with key stakeholders at all levels within the organization
- Gained experience with Salesforce and other related systems
- Manage bad debt project, cancellations, credit and rebills, invoice queries, write-offs, credit requests, and other general queries
- In charge of producing monthly bad debt tracker for global team
- Participate in weekly credit control meetings, sales meetings, etc
- Analyze information/stats of bad debt, cancellations, credit and rebills, and other queries to present higher management
- Investigate and resolve highly complicated bad debt queries which enable to clear the majority of aged debt in FTSE/Russell entities
- Train and develop new team members on ISD processes
- Ensure the information is accurately recorded and monitored to provide when necessary
- Liaise with internal teams such as onshore, sales, credit control, finance, client support, etc in order to gather and share information effectively
- Successfully achieved KPI/SLA targets and also keep up with the wider sales operation teams where volumes are high to ensure group KPI targets and management reporting deadlines are met.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
Agency Leader
Softlogic Life
01.2019 - 06.2019
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Established team priorities, maintained schedules and monitored performance.
- Increased agency''s revenue by implementing innovative sales strategies and marketing campaigns.
- Investigated client's background and identified potential risks.
- Created unique sales presentations and presented at individual and corporate levels.
- Successfully managed and motivated the subordinates.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Management Trainee
Dhawalagiri
04.2018 - 01.2019
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone.
- Design sales / advertising strategies and manage resources.
Marketing Executive
Homelands Skyline (pvt) ltd
01.2018 - 03.2018
- Built effective relationships with clients and interested people
- Planned and implemented strategic marketing campaigns
- Achieved given quarterly targets
- Promoted properties through marketing initiatives, and maintaining social media presence at the property level and at a corporate level
- Built and maintained effective relationships with all types of clients
- Handled supplier relationships as well as managing supplies
- Stock management
- Developed and implemented strategic marketing/sales plans and forecasts to achieve corporate objectives for products and services
- Analyzed vivid customer requirements and designed unique sales proposals
- Investigated client's background and identified potential risks
- Created unique sales presentations and presented at individual and corporate levels
- Successfully managed and motivated the subordinates.
- Engaged, informed and supported staff on media and marketing outcomes.
Education
BBA Special (Hons) - Business Management - Specialized in marketing management
Sri Lanka Institute of Information Technology
SLIIT2018
SCHOOL EDUCATION - Passed GCE A/L And O/L Examinations
Dharmaraja College
Kandy2013
Skills
Strategic thinking towards targets
Self motivation towards success
Hunger to learn and improve continuously
Customer Relationship Management
Operations Management
Employee Coaching and Mentoring
Problem Resolution
Team Leadership
Performance reviewing
Process Improvement
EXTRA CURRICULAR ACTIVITIES
- Senior prefect in school (2012/2013).
- President of school music society (2010/2011).
- President of school media club (2010/2011).
- Member/Instructor of Sri Lanka Karate association.
- Member of commerce union (2012/2013).
References
- Mr. Chamara Wijayawickrama
Manger - Marketing and Business Development
Sri Lanka Ports Authority
chamaraw@slpa.lk
+94 772 361 012
- Nadege Martig Grasmak
Lead - Product development and Operations
Certification
I hereby certify that the above information is true and accurate to the best of my knowledge.
Timeline
Senior Executive - Sales Operations
London Stock Exchange Group
04.2022 - Current
Executive - Sales Operations
London Stock Exchange Group
08.2019 - 03.2022
Agency Leader
Softlogic Life
01.2019 - 06.2019
Management Trainee
Dhawalagiri
04.2018 - 01.2019
Marketing Executive
Homelands Skyline (pvt) ltd
01.2018 - 03.2018
BBA Special (Hons) - Business Management - Specialized in marketing management
Sri Lanka Institute of Information Technology
SCHOOL EDUCATION - Passed GCE A/L And O/L Examinations
Dharmaraja College
Similar Profiles
Jeevan Kumar D MJeevan Kumar D M
Senior Financial Analyst at London Stock Exchange GroupSenior Financial Analyst at London Stock Exchange Group
BANAPURAM SINDHUJABANAPURAM SINDHUJA
Content Research Analyst at London Stock Exchange GroupContent Research Analyst at London Stock Exchange Group
Mxolisi NgwenyaMxolisi Ngwenya
Customer Change Delivery Specialist at London Stock Exchange GroupCustomer Change Delivery Specialist at London Stock Exchange Group