MS Office
Shanika Anuradhi Liyanage
Kandy
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
DeputyManager
People's Bank
Kandy
09.2018 - Current
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
Assistant Manager
People's Bank
Peradeniya
09.2014 - 09.2019
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Diploma In Applied Banking And Finance - Banking And Finance
Institute of Bankers' of Sri Lanka
Colombo 03.2017 - 03.2020
Master In Business Administration - Business Administration
University of Peradeniya
Peradeniya 01.2020 - 04.2022
Bachelor In Business Administration - BusinessAdministration
University of Peradeniya
Peradeniya 01.2010 - 03.2014
Skills
Organization and Time Management
Decision-Making
Self-Motivated
Flexible and Adaptable
Excellent Communication
Teamwork and Collaboration
Software
Timeline
Master In Business Administration - Business Administration
University of Peradeniya
01.2020 - 04.2022
DeputyManager
People's Bank
09.2018 - Current
Diploma In Applied Banking And Finance - Banking And Finance
Institute of Bankers' of Sri Lanka
03.2017 - 03.2020
Assistant Manager
People's Bank
09.2014 - 09.2019
Bachelor In Business Administration - BusinessAdministration
University of Peradeniya
01.2010 - 03.2014