Shanika Perera
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency with 18+ years of experience and proven track records in Service & Telco Industries. Seeking opportunities to embrace new knowledge and exposure to reach new heights.
Overview
20
20
years of professional experience
Work History
Manager – Operations & Administration
VD Marketing Services (Pvt) Ltd
01.2020 - Current
- Ensuring all operations are carried on in an appropriate, cost-effective way
- Develop, implement, and review operational policies and procedures
- Prepare periodic & ad-hoc reports for management decision making purposes
- Overlooking Administration and Payroll operations
- Managing receivables
- Co-ordinate with internal & external stake holders in operational matters and decision making
- Schedule and co-ordinate meeting & events for staff and higher management.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Coordinator - Group Credit Management
Dialog Axiata PLC
01.2017 - 04.2019
- Co-managing the Strategic Business Unit of Group Credit Management in the implementation of Credit & collection policy by recommending innovative collection strategies
- Analyze existing processes & re-engineer functional operations in line to meet the expected demand
- Prepare periodic & ad-hoc reports for management decision making purposes containing both actuals and forecasts
- Plan & coordinate activities with Shared Services Units (Customer service, IT, service provisioning, mail logistics unit etc) for optimum results
- Auditing of batch-wise (mass) billing based on the credit worthiness of customer segments
- Monitoring high usage and VIP/KEY account holding customer base.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Executive – Group Credit Management
Dialog Axiata PLC
01.2012 - 01.2017
Officer – Group Credit Management
Dialog Television (Pvt) Ltd / Dialog Axiata PLC
01.2008 - 01.2012
Officer - Enterprise Contact Management (ECM)
Dialog Telekom Ltd
01.2007 - 05.2008
Marketing Representative – Fund Mobilization
Ceylinco Securities & Financial Services
01.2006 - 12.2006
Customer Care Executive
Suntel Limited
07.2005 - 12.2005
Student
Seylan Bank school branch – St. Joseph's Girl School, Nugegoda
01.2004 - 03.2005
Education
Masters in Human Resources And Labor Relations -
University of Colombo
Sri LankaPostgraduate Diploma in Development Studies (PgDDs) -
University of Colombo
Sri Lanka2019
Professional Qualification in Human Resource Management (PQ-HRM) -
Charted Institute of Personal Management – (CIPM)
Sri Lanka2011
Certificate Course in Human Resource Management (CC-HRM) -
Charted Institute of Personal Management – (CIPM)
Sri Lanka2008
Diploma in Marketing Management -
National Institute of Business Management (NIBM)
Sri Lanka2006
Foundation Course in Marketing Management -
National Institute of Business Management (NIBM)
Sri Lanka2005
G.C.E (A/L) Examination -
Sri Lanka01.2005
G.C.E (O/L) Examination -
01.2002
Skills
- Excellent Communication
- Team Work
- Problem-solving & Decision-making
- Analytical skills
- Conflict management
- Leadership
- Adaptability
- Strong work ethics
- Policy Implementation
- Operations Management
- Customer Relationship Management
Employment History Highlights
- 2016 – Gold Award : IT Project of the year
- 2016 – Silver Award : Process Excellence Initiative of the year
- 2016 – Bravo Award of the division (individual)
- 2012 – Gold Award : Process Excellence Initiative of the year
- 2012 – Gold Award : Cost Optimization Excellence Initiative of the year
- Customer Recommendations
Languages
English / Sinhalese
Personal Information
- Date of Birth: 09/11/86
- Nationality: Sri Lankan
References
Provided upon request
Timeline
Manager – Operations & Administration
VD Marketing Services (Pvt) Ltd
01.2020 - Current
Coordinator - Group Credit Management
Dialog Axiata PLC
01.2017 - 04.2019
Executive – Group Credit Management
Dialog Axiata PLC
01.2012 - 01.2017
Officer – Group Credit Management
Dialog Television (Pvt) Ltd / Dialog Axiata PLC
01.2008 - 01.2012
Officer - Enterprise Contact Management (ECM)
Dialog Telekom Ltd
01.2007 - 05.2008
Marketing Representative – Fund Mobilization
Ceylinco Securities & Financial Services
01.2006 - 12.2006
Customer Care Executive
Suntel Limited
07.2005 - 12.2005
Student
Seylan Bank school branch – St. Joseph's Girl School, Nugegoda
01.2004 - 03.2005
Masters in Human Resources And Labor Relations -
University of Colombo
Postgraduate Diploma in Development Studies (PgDDs) -
University of Colombo
Professional Qualification in Human Resource Management (PQ-HRM) -
Charted Institute of Personal Management – (CIPM)
Certificate Course in Human Resource Management (CC-HRM) -
Charted Institute of Personal Management – (CIPM)
Diploma in Marketing Management -
National Institute of Business Management (NIBM)
Foundation Course in Marketing Management -
National Institute of Business Management (NIBM)
G.C.E (A/L) Examination -
G.C.E (O/L) Examination -
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