Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Sri Lanka history, architecture and events.
Hi, I’m
Shanaka Fernando
Post Of Driver
Negombo
Summary
Overview
14
years of professional experience
3
years of post-secondary education
Work History
Malkey Rent-A-Car (Pvt) LtdColombo, Colombo District
Customer Care Officer
11.2022 - 06.2023
Job overview
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Mastered various CRM software systems for effective tracking of client communications.
- Led initiatives to boost employee morale within the department, fostering a positive workplace culture focused on growth and development.
- Reduced customer complaints by providing timely solutions to issues.
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Collaborated with team members to meet departmental goals and improve overall performance.
Solas Marine Lanka (Pvt) LtdWattala, Sri Lanka
Senior Cad Draughtsman
10.2009 - 03.2020
Job overview
Education
Academy of Tourism And Foreign Languages162, 2nd Floor, Nawala Road, Nugegoda, Sri Lanka
Certificate in Inbound Tourism from
04.2001
University Overview
Sri Lanka Tourism Development Authority (SLTDA)80 | Galle Road | Colombo 03 | Sri Lanka.
Tourist Driver License from
04.2001
University Overview
IDP, Colombo4th Floor, Serendib Tower 324, Galle Road, Colombo
from International English Language System (IELTS)
04.2001
University Overview
Maris Stella CollegeNegombo, Sri Lanka
G. C. E. (A/L) from
05.1987 - 08.1989
University Overview
Maris Stella CollegeNegombo, Sri Lanka
G. C. E. (O/L) from
01.1986 - 12.1986
University Overview
Skills
Passenger assistance
Vehicle maintenance
Cleanliness standards
Excellent navigation
Route planning
Emergency procedures
GPS operation
Cross-cultural design
Basic mechanics
Road safety awareness
Safe driving practices
Call center experience
CRM software
Teamwork and collaboration
Timeline
Customer Care Officer
Malkey Rent-A-Car (Pvt) Ltd
11.2022 - 06.2023
Senior Cad Draughtsman
Solas Marine Lanka (Pvt) Ltd
10.2009 - 03.2020
Academy of Tourism And Foreign Languages
Certificate in Inbound Tourism from
04.2001
Sri Lanka Tourism Development Authority (SLTDA)
Tourist Driver License from
04.2001
IDP, Colombo
from International English Language System (IELTS)
04.2001
Maris Stella College
G. C. E. (A/L) from
05.1987 - 08.1989
Maris Stella College
G. C. E. (O/L) from
01.1986 - 12.1986