Shan Viraj Abeywickrama
Kandana
Summary
Experienced in collaborating with individuals, groups, and VIPs to deliver exceptional customer satisfaction. Possesses a professional telephone demeanor, outstanding communication skills, and a decisive nature. Demonstrates expertise in effectively managing teams to drive success.
Overview
7
7
years of professional experience
Work History
Reservation Executive
Casino Marina
12.2024 - Current
- Created daily floor sheets outlining reservations.
- Maximized revenue by turning simple inquiries into reservations.
- Negotiated group rates with hotels to meet budget and client requirements.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Generated and reported performance metrics to management to inform decision-making.
Front Office Supervisor
Amaara Forest Hotel
03.2022 - 10.2024
- Supervised and supported front office staff, including receptionists, concierge, and bell staff, ensuring high levels of service and professionalism
- Managed daily front office operations, including check-ins, check-outs, room assignments, and guest requests, to deliver an exceptional guest experience
- Trained, coached, and motivated front desk team members to adhere to hotel standards, enhancing service quality and team performance
- Monitored and resolved guest issues, complaints, and special requests promptly, maintaining high levels of guest satisfaction
- Ensured accurate processing of reservations, payments, and adjustments, maintaining accurate records and a balanced cash drawer
- Provided management with regular reports on occupancy, guest feedback, and staff performance, contributing to continuous improvement initiatives
- Assisted with front desk duties as needed, maintaining a hands-on approach to ensure smooth operations and exemplary guest service
Front Office Receptionist
Grand Oriental Hotel
07.2019 - 02.2022
- Greeted guests and visitors with a friendly and welcoming attitude, ensuring a positive first impression
- Managed check-in and check-out procedures efficiently, including processing payments, verifying identification, and updating reservation details
- Answered and directed incoming phone calls, addressed guest inquiries, and resolved complaints or concerns with professionalism
- Coordinated with housekeeping and maintenance teams to ensure rooms were ready and guest requests were fulfilled promptly
- Managed daily reports, guest reservations, and updated system records to maintain accurate and organized information
- Assisted in up selling hotel services, including room upgrades, dining options, and special amenities to enhance the guest experience
- Maintained the cleanliness and organization of the reception area, ensuring a tidy and professional environment at all times
Bell Boy
Amaara Forest Hotel
01.2018 - 07.2019
- Welcomed guests upon arrival with warmth and professionalism, providing an exceptional first impression of the hotel
- Assisted guests with luggage handling, including loading and unloading baggage from vehicles and delivering items to guest rooms
- Provided accurate information and guidance on hotel amenities, local attractions, and transportation options
- Coordinated with front desk staff to ensure efficient guest check-in and check-out processes
- Responded promptly to guest requests and provided assistance with any special needs, ensuring guest satisfaction
- Conducted regular lobby inspections to maintain cleanliness and organization of public spaces
Education
Advanced Diploma - Hospitality Management
VIBT Institute
Nugegoda, Sri Lanka05-2021
Diploma - Hospitality Management
VIBT Institute
Nugegoda, Sri Lanka01-2020
Certificate - Business Management And Human Resource
LIMD Institute
Gampaha, Sri Lanka06-2018
G.C.E (A/Level) -
St' Sebastian's College
Kandana, Sri Lanka01-2017
G.C.E (O/Level) -
St' Sebastian's College
Kandana, Sri Lanka01-2014
Skills
- Fast Learner
- Problem Solving
- Time Management
- Work Under Pressure
- Guest relations
- Teamwork
- Leadership
- Communication
Playing Guitar | Singing
- Passionate about music, with experience in learning and mastering melodies, improving finger dexterity, and enhancing creativity.
- Trained in vocal techniques, with experience in performing at events, improving confidence, and fostering teamwork in group performances.
Languages
English
Proficient
C2
French
Intermediate
B1
Software
SAP
Scienter
Oprea
IDS Next
Timeline
Reservation Executive
Casino Marina
12.2024 - Current
Front Office Supervisor
Amaara Forest Hotel
03.2022 - 10.2024
Front Office Receptionist
Grand Oriental Hotel
07.2019 - 02.2022
Bell Boy
Amaara Forest Hotel
01.2018 - 07.2019
Advanced Diploma - Hospitality Management
VIBT Institute
Diploma - Hospitality Management
VIBT Institute
Certificate - Business Management And Human Resource
LIMD Institute
G.C.E (A/Level) -
St' Sebastian's College
G.C.E (O/Level) -
St' Sebastian's College
Similar Profiles
Brayden PohlmanBrayden Pohlman
Fitness Center Operations Manager Intern at Golden Nugget Atlantic City Hotel, Casino & MarinaFitness Center Operations Manager Intern at Golden Nugget Atlantic City Hotel, Casino & Marina
Belal Mohamed AbdelaalBelal Mohamed Abdelaal
International Guest Receptionist at Les Ambassadeurs Hotel Casino & MarinaInternational Guest Receptionist at Les Ambassadeurs Hotel Casino & Marina
Joseph FierroJoseph Fierro
Table Games Assistant Shift Manager at Golden Nugget Atlantic City Hotel, Casino & MarinaTable Games Assistant Shift Manager at Golden Nugget Atlantic City Hotel, Casino & Marina