Shamly Nazim
Colombo
Summary
Results-driven and dynamic Team Leader with over eight years of professional experience in Accounts Receivables, Business process management, KYC operations, Admin operations, Staff coaching and Project management services. Dedicated strategic thinker who adept exceptional problem solving capabilities and a keen eye for identifying opportunities for improvement. Highly experienced professional with a proven track of record in delivering high-impact of results and steering the organization towards their long-term objectives in today’s competitive business landscape. As a dedicated and results oriented professional, my career objective is to leverage my extensive experience and leadership skills to drive operational excellence, foster innovation, and achieve sustainable growth for forward-thinking organizations.
Overview
12
12
years of professional experience
Work History
TEAM LEADER
HCL TECHNOLOGIES
12.2024 - Current
- Leading a team of professionals to ensure seamless execution who serve end to end customer management services to one of the leading retail chain in United States of America.
- Overseeing and managing the end-to-end Accounts Receivable (AR) process, ensuring timely invoicing, payment collection, and dispute resolution.
- Setting clear performance goals, conducting regular evaluations, and providing constructive feedback.
- Acting as a point of escalation for AR-related issues and disputes, collaborating with internal teams for resolution.
- Monitoring KPIs and metrics to identify areas for improvement and implement strategic solutions.
RELATIONSHIP OFFICER
EMIRATES NBD BANK
11.2023 - 04.2024
- Generated over 300+ leads through cold calling, tele calling and discovered potential customers for the bank product with a conversion ration of 15%.
- Provided world class customer service to address inquiries and resolved their product related queries.
- Built and maintained rapport with existing customers to enhance cross-selling opportunities.
- Handled incoming customer inquiries, complaints and requests via phone, email, and chat in a professional timely manner.
- Collaborated with cross functional team members to resolve complex issues and escalated as needed.
SENIOR ASSOCIATE - ADMIN/ACCOUNT MANAGEMENT OPS
Ernst & Young Global Delivery Services
05.2022 - 04.2023
- Prepared and modified documents including correspondence, reports, forms and email.
- Created the Diagnostic report, observed problems and exceptions accurately to ensure the Audit teams are advised in timely manner in terms to all the Accounting guidelines.
- Performed the Level 01 quality review of 08 reps tasks within the APAC region and evaluated their overall performance and adherence to engagement deadlines.
- Organized and scheduled appointments/meetings, and recorded the minutes of meetings.
- Entered and updated data accurately in various databases to ensure that records are properly filed and maintained.
SENIOR OPERATIONS ANALYST
WNS GLOBAL SERVICES
04.2019 - 04.2022
- Accessed and reviewed cases in the workflow and performed compliance observation to ensure the KYC document is genuine or counterfeit within the TAT.
- Performed Quality checks for the workflow tasks processed by the 20+ trainee analysts and sent the sign offs to the management in order to create the Quality report.
- Evaluated system linkages (Standard operating procedures) and optimized connections to improve compatibility and function.
SENIOR BUSINESS DEVELOPMENT ASSOCIATE
HSBC SRI LANKA
02.2014 - 12.2018
- Developed and implemented sales strategies, customer service, retention plans which resulted 14% of excess target achievement.
- Cultivated strong relationships with new clients, while maintaining existing client relationships.
- Identified opportunities to drive monthly business growth, diversification and expansion which enabled to discover large network of private banking customers.
AUDIT ASSOCIATE
B.R.DE SILVA & CO. (CHARTERED ACCOUNTANTS)
01.2013 - 01.2014
- Identified control gaps in a client’s accounts payable process and recommended process improvements that resulted in a 32% reduction in processing time.
- Prepared audit reports and statements for review.
- Identified and documented audit misstatements and assess these individually and cumulatively against materiality.
Education
Higher National Diploma - Bsc (Hons) Business Management
Northumbria University
Colombo, Sri Lanka08-2026
A-Levels (Qualified) - High School Qualification
De La Salle College
Colombo, Sri LankaComputer Literature
Technology & Computer Training Institute (TCTI)
Colombo, Sri LankaSkills
- Leadership
- ERP Systems : Oracles, Microsoft Dynamics, IMP01 etc
- MS Excel (Advanced): Pivot tables, VLOOKUP, Macros, and financial modeling
- Problem solving
- Interpersonal skills
- Critical thinking
- Time management
- Communication skills
- Exceptional customer service
- Account Management
- Quality review
- General administration
- Data analysis
- Strategic Planning
Languages
Sinhala
Native language
English
Proficient
C2
Arabic
Intermediate
B1
Tamil
Native or Bilingual
Accomplishments
- League of Champion (07/2021 - 09/2021) award at WNS GLOBAL SERVICES
- SPOT Award (12/2022 - 01/2023) at EY GDS Sri Lanka
Personal Information
Additional Information
- Availability: Immediately Available
- References: Mentioned in the cover letter
Role
Team Leader - Accounts Receivables
Timeline
TEAM LEADER
HCL TECHNOLOGIES
12.2024 - Current
RELATIONSHIP OFFICER
EMIRATES NBD BANK
11.2023 - 04.2024
SENIOR ASSOCIATE - ADMIN/ACCOUNT MANAGEMENT OPS
Ernst & Young Global Delivery Services
05.2022 - 04.2023
SENIOR OPERATIONS ANALYST
WNS GLOBAL SERVICES
04.2019 - 04.2022
SENIOR BUSINESS DEVELOPMENT ASSOCIATE
HSBC SRI LANKA
02.2014 - 12.2018
AUDIT ASSOCIATE
B.R.DE SILVA & CO. (CHARTERED ACCOUNTANTS)
01.2013 - 01.2014
A-Levels (Qualified) - High School Qualification
De La Salle College
Computer Literature
Technology & Computer Training Institute (TCTI)
Higher National Diploma - Bsc (Hons) Business Management
Northumbria University
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