Shahika Wickramarathne
Piliyandala
Summary
Accomplished Senior Banking Assistant with a proven track record at Nations Trust Bank, enhancing branch profitability and customer service excellence. Expert in loan processing and portfolio management, adept at identifying business expansion opportunities. Skilled in credit assessment and effective negotiation, ensuring optimal financial solutions and risk mitigation.
Overview
9
9
years of professional experience
Work History
Senior Banking Assistant - Branch Credit
Nations Trust Bank
03.2019 - Current
- Supported branch manager in daily operations management to ensure smooth workflow across all departments.
- Delivered exceptional customer service by actively listening to concerns and offering personalized solutions.
- Enhanced branch profitability by optimizing the credit portfolio mix and mitigating potential risks within lending activities.
- Identified opportunities for business expansion through careful analysis of market trends and competitor offerings within the region's commercial lending landscape.
- Improved loan processing efficiency by streamlining credit analysis procedures and implementing standardized evaluation criteria.
- Maintained up-to-date knowledge of industry trends and regulatory changes, implementing necessary adjustments to maintain competitive advantage.
- Recovered delinquent accounts by implementing effective communication strategies and negotiation techniques.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Marketing Assistant
People's Leasing and Finance PLC
06.2018 - 01.2019
Card Promotion Officer
Micronet Global Services (PVT) LTD
01.2017 - 04.2018
Associate Image Processor
Orange IT
09.2015 - 05.2016
Education
Marketing
Sri Lanka Institute of Marketing (SLIM)
05.2001 -
Skills
Branch operations
Loan Processing
Portfolio Management
Trade finance
Credit assessment
Cross-Selling Products
Timeline
Senior Banking Assistant - Branch Credit
Nations Trust Bank
03.2019 - Current
Marketing Assistant
People's Leasing and Finance PLC
06.2018 - 01.2019
Card Promotion Officer
Micronet Global Services (PVT) LTD
01.2017 - 04.2018
Associate Image Processor
Orange IT
09.2015 - 05.2016
Marketing
Sri Lanka Institute of Marketing (SLIM)
05.2001 -
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