Hi, I’m
SHAHA FAZAL
Colombo,Sri Lanka
Summary
Administrative/ Management Executive with 15+ years of experience in Service/ Hospitality Industry.
Overview
18
years of professional experience
Work History
Safns Halal Restaurant Colombo, Western
Owner/Operator
06.2023 - Current
Job overview
- Managed daily operations of a busy restaurant environment.
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Developed and maintained relationships with local suppliers for quality ingredients.
- Ensured compliance with health and safety regulations in food handling practices.
- Implemented marketing strategies to attract new customers and enhance brand visibility.
- Trained new employees on restaurant policies and customer service standards.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Implemented cost-saving measures across departments while maintaining quality standards.
Fatty Patty Pvt. LtdColombo, Sri Lanka
General Manager
07.2015 - 04.2023
Job overview
- Responsibilities in this job role included effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports.
- Other important aspect was to ensure health and safety regulations and manage inventory, specially during the COVID pandemic.
- One key skill I acquired over the years has been Social Media Marketing, I handle an Instagram account of nearly 7000 organic Followers.
Mazyood Giga International FZEDubai, UAE
Facilities Manager
05.2013 - 02.2015
Job overview
- Started as a Facilities Coordinator my duties were to; Managing refurbishment, renovations and office moves.
- Managing general upkeep and maintenance.
- Making sure that the building meets health and safety standards and legal requirements.
- Advising on energy efficiency.
- Managing services such as cleaning, waste disposal, catering and parking.
- Managing budgets and keeping records of payments. Negotiating the best deals with contractors and suppliers.
- Managing security.
- Managing office systems, which may include IT and office equipment.
- Was promoted to Facilities Manager in recognition for outstanding performances and achieving forecasted/budgeted targets.
KPMG Ford, Rhodes, Thornton & Co.Colombo, Sri Lanka
Auditor
07.2008 - 08.2008
Education
University of NottinghamNottingham
BA (Hons) from Finance, Accounting and Management
University Overview
GPA: 2:1 Upper Class Distinction
ICCADubai
Certificate in Culinary Arts Techniques from Pattiserie
Stonebridge ASSCOICATED CollegesLondon
Diploma from Restaurant Management
Skills
- MS Office Suite
- MS Word
- MS PowerPoint
- MS Excel
References
- Nushki Fazal, Fatty Patty Pvt. Ltd., Colombo, +94778033733, fattypatty.ltd@gmail.com
- Muneer Ahmed, Mazyood Giga FZE International, Dubai, +97-15-06578571
Hobbies and Interests
Playing Cricket
Personal Information
- Date of Birth: 02/28/89
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Married
Languages
- Tamil
- Sinhala
- Urdu
- English
Languages
English
First Language
Malay
Beginner
A1
Tamil
Proficient
C2
Timeline
Owner/Operator
Safns Halal Restaurant
06.2023 - Current
General Manager
Fatty Patty Pvt. Ltd
07.2015 - 04.2023
Facilities Manager
Mazyood Giga International FZE
05.2013 - 02.2015
Auditor
KPMG Ford, Rhodes, Thornton & Co.
07.2008 - 08.2008
University of Nottingham
BA (Hons) from Finance, Accounting and Management
ICCA
Certificate in Culinary Arts Techniques from Pattiserie
Stonebridge ASSCOICATED Colleges
Diploma from Restaurant Management