Travelling
S.D Niranjala Gunawardena
Human Capital Business Partner
Colombo
Summary
Successful professional with over 16 years of experience in Customer Relations,HR & Administration by demonstrating ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. A dedicated and focused personality who excels at prioritizing,completing multiple tasks simultaneously. Specialized in Human Resources,HR System Implementation,Global Projects & Administrative support committed to delivering high quality results with less supervision, energetic, organized and professional.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Human Capital Business Partner /Executive
PricewaterhouseCoopers Sri Lanka
Colombo, Western
04.2019 - Current
- Monitoring Human Resources/Administrative functions with related to Internal Firm Services,PwC Maldives,Centre of Excellence & Maldives Support Staff.
- Proactively support all the PwC Global Network initiatives/New projects/HR related system implementations.
- Monitoring the PwC Talent & Performance - Workday process for all staff.(Annual & Mid-Year performance cycle - Prepare Bell Curve analysis)
- Follow up process of Performance Coaching & Development,prepare data sheets related to staff increments, promotions.
- Responsible of PwC Staff Induction Training, Attend Career Fairs,Organize Webex,Conference (Virtual/In person).
- Maintain HR Dashboards related for Recruitment,Performance Management,Continuous feedback forms & maintain accuracy.
- Reports & analysis submission as a Strategic Business Partner to the top management & closely liaise with them.
- Resolve HRIS issues/queries to ensure the continuation of system function with the support of the IT Team.
- Take the lead role & act as a change agent for any acquisitions/mergers take place anticipatory.
Group & Partner Secretary
PricewaterhouseCoopers Sri Lanka
Colombo, Western
06.2010 - 07.2015
- Format the Internal Audit proposals & reports according to the PwC Global Standard templates.
- Prepare Meeting minutes of the Group meetings.
- Provide administrative and secretarial support for the Internal Audit division staff.
- Schedule & confirm appointments for clients,customers or supervisors.
- Maintain the Internal Audit File Management System.
- Monitoring the Management Information System (MIS),debtors collection,follow up Work in progress report (WIP) and other related reports.
- Organize & follow up Group activities/events.
Secretary to the General Manager
Bell Solutions Pvt Ltd, Subsidiary Company of Lanka Bell Ltd Sri Lanka
Colombo, Western
12.2008 - 04.2010
- Responsible for maintaining petty cash, register & monitoring Vendor payments.
- Provide administrative and secretarial support for the divisional staff.
- File papers, schedule appointments.
- Update Roster sheets & process data for the Over Time payments of the staff.
- Daily attendance Monitoring by using the HRIS.
Senior Customer Care Executive
Bharthi Airtel Lanka (Pvt) Ltd (Service provider – ismart Timex Pvt ltd) Sri Lanka
Colombo, Western
07.2008 - 11.2008
- Virtual Client Coordination.
- On line up selling products & services
- Handling service requests
- Complaint handling
Imports/Exports Customer Care Executive – Air/Sea
Miracle Freight Lanka PTE Ltd Sri Lanka
Colombo, Western
03.2006 - 05.2008
- Virtual Client coordination & initiate bookings for Air/Sea Shipments.
- Telemarketing.
- Documentation supervising. Eg: Assist & monitor the Junior Documentation Executives.
- Supporting Senior Executives to Console planning.
- Preparations of monthly development progress report.
- E - mail correspondences with all the overseas agents regarding shipments.
- Shipments follow up till the delivery.
Receptionist
Mount Royal Group
Colombo, Western
07.2005 - 02.2006
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Maintains security and telecommunications system.
- Informs visitors by answering or referring inquiries.
- Directs visitors by maintaining employee and department directories.
Education
Executive Certificate in Employment Law -
Chartered Institute of Personal Management (CIPM)
Colombo 05.2020 - 09.2020
Advanced National Diploma in HRM -
National Institute of Business Management -NIBM
Colombo 05.2011 - 08.2012
Certificate in HRM -
Chartered Institute of Personnel Management (CIPM)
Colombo 09.2009 - 06.2010
Diploma in Computer Programming -
Technical Engineering College
Colombo 06.2002 - 07.2003
Skills
Business Partner Management
Human capital management
Business partnership development
Human Capital Studies
Business Partner Relationship Management
Business policies and procedures
Strategic Business Relationships
Business practices understanding
Additional Information
- "Workday" HRIS system - Testing, Implementation & Change Management.
- An active change agent of the Change management team,Implementation (Project Ignite) team & post implementation team.
- Workday - Talent & Performance Module Implementation. Conducted the Workday - Talent & Performance Module testing, implementation the project,An active change agent of the Change management team.
- Workday - Recruitment Optimization Project. An active Change agent of the Change management team.
- SNAPSHOTS -Implementation of SNAPSHOTS - Conducted Testing & the Change Management process. An active change agent of the Change management team.
Interests
Timeline
Executive Certificate in Employment Law -
Chartered Institute of Personal Management (CIPM)
05.2020 - 09.2020
Human Capital Business Partner /Executive
PricewaterhouseCoopers Sri Lanka
04.2019 - Current
Advanced National Diploma in HRM -
National Institute of Business Management -NIBM
05.2011 - 08.2012
Group & Partner Secretary
PricewaterhouseCoopers Sri Lanka
06.2010 - 07.2015
Certificate in HRM -
Chartered Institute of Personnel Management (CIPM)
09.2009 - 06.2010
Secretary to the General Manager
Bell Solutions Pvt Ltd, Subsidiary Company of Lanka Bell Ltd Sri Lanka
12.2008 - 04.2010
Senior Customer Care Executive
Bharthi Airtel Lanka (Pvt) Ltd (Service provider – ismart Timex Pvt ltd) Sri Lanka
07.2008 - 11.2008
Imports/Exports Customer Care Executive – Air/Sea
Miracle Freight Lanka PTE Ltd Sri Lanka
03.2006 - 05.2008
Receptionist
Mount Royal Group
07.2005 - 02.2006
Diploma in Computer Programming -
Technical Engineering College
06.2002 - 07.2003