Saravanan D
Chennai
Summary
Operations Lead with a proven track record of optimizing processes and driving financial performance. Adept at supply chain management, strategic planning, and fostering high-performing teams. Recognized for delivering exceptional customer service and exceeding operational targets while maintaining compliance standards.
Overview
14
14
years of professional experience
Work History
Operations Lead
Coho Bakery Pvt. Ltd.
Chennai
2022.12 - Current
- Managed supply chain operations, maintaining optimal inventory levels and reducing procurement expenses.
- Enhanced operational efficiency by streamlining processes and optimizing workflows.
- Created and managed budgets, achieving cost-effective operations and financial targets.
- Coordinated staff allocation to meet production goals and conducted performance evaluations to support team growth.
Remote Agent
Select Specs Limited
Remote
2020.08 - 2022.12
- Coordinated order fulfillment and resolved supplier delays, ensuring timely delivery.
- Maintained detailed logistics reports, aiding inventory management.
- Managed client prescriptions and updated orders with accuracy.
Team Lead - Customer Experience
Sutherland Global Services
Chennai
2013.07 - 2020.08
- Led client escalation calls, achieving resolution with professionalism.
- Advocated for customer service during cross-departmental meetings and collaborated on strategic initiatives.
- Conducted quality audits and mentored team members to elevate performance and adherence to best practices.
Customer Service Associate
Sutherland Global Services
Chennai
2010.09 - 2013.07
- Resolved multiple client complaints, achieving outstanding satisfaction rates.
- Conducted detailed review of product manuals for knowledge enhancement.
- Proactively identified and addressed customer concerns.
Education
B.E. - E.E.E.
JEPPIAAR ENGINEERING COLLEGE
Chennai2009-05
Class 12 -
Mount Christian Matric Higher Secondary School
Chennai2005-03
Class 10 -
Mount Christian Matric Higher Secondary School
Chennai2003-03
Skills
- Operations & Supply Chain Management
- Team Leadership & Development
- Strategic Planning & Execution
- Customer Relationship Management
- Risk Mitigation & Quality Assurance
Accomplishments
- Spearheaded the opening of a Coho outlet in Bangalore, India, managing all operational aspects remotely from Chennai.
- Implemented innovative packaging solutions at Coho, reducing transit wastage.
- Awarded “Best Team Lead” at Sutherland for exemplary leadership.
References
References available upon request.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Timeline
Operations Lead
Coho Bakery Pvt. Ltd.
2022.12 - Current
Remote Agent
Select Specs Limited
2020.08 - 2022.12
Team Lead - Customer Experience
Sutherland Global Services
2013.07 - 2020.08
Customer Service Associate
Sutherland Global Services
2010.09 - 2013.07
B.E. - E.E.E.
JEPPIAAR ENGINEERING COLLEGE
Class 12 -
Mount Christian Matric Higher Secondary School
Class 10 -
Mount Christian Matric Higher Secondary School