Sarani Jayasena

• Developed and executed strategic sales plans to increase F&B revenue by targeting corporate clients, tour operators, and event planners.

• Collaborated with the marketing team to optimize social media presence, leading to an increase in online engagement and inquiries for F&B services.

• Worked with local influencers and travel bloggers to promote the hotel’s F&B outlets and signature culinary experiences.

• Coordinated with kitchen and banquet teams to ensure smooth execution of MICE events, weddings, and group bookings, enhancing customer satisfaction scores.

• Conducted competitor analysis and market research to identify new sales opportunities and price positioning.

• Experience with wedding and MICE (Meetings, Incentives, Conferences, Exhibitions) sales.

• Maintained smooth operations through careful management of office workflow and administrative processes.

• Ensuring the payroll procedures by attending to HR management websites (Webpaytrax) by providing staff attendances and managing overtime accordingly.

• Managed team performance, celebrating successes and identifying areas to improve.

• Maintained organizational compliance with applicable legislation and regulations.

• Monitored operations to assess and highlight results.

• Led by example in providing customers with attentive, professional restaurant service.

• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.

• Delivered functions and events to required standards in collaboration with events coordinator.

• Created team building initiatives to encourage upselling and meet revenue targets.

• Coordinating F&B related tasks between outlet managers and chefs

• Doing the monthly attendance for Payroll through the webpaytrax site

• Maintain minutes and reports in regard to meetings

• Currently performing at a Supervisory position while handling administration work and restaurant service work

• Help in preparing menus for events and promotions

• Maintaining good relations with heads of departments and and other fellow coordinators

• Preparing Memos and SOPs when necessary.

• Receive, deal with orders on telephone

• Accept (as a member of a team) Reservations for Private dining

• Deal with BBQ inquiries from Villas

• Host Villa BBQs as server when a female server is required

• Coordinate with other restaurants in the resort regarding orders

• Liaise with front office teams regarding guest complaints, and Amenity Placement.

• Managed inventory levels to ensure product availability for customers.

• Entertained restaurant reservations

• Initiated appropriate action regarding Inquiries on private events held at all the restaurants in the hotel

• Processed online orders on the Indulgence website

• Responded with immediate action on guest complaints attesting to the website

• Dealt with Guest orders over the phone

• Drew up Set Menus, when required, in tandem with Head Chef.

• Organized special events, including catering arrangements and promotional activities for customers.
• Handled customer complaints efficiently by providing prompt resolution solutions.

• Prepared ingredients for dishes

• Made minor Dessert items and helped with plating in the pastry kitchen

• Supported work in the cold kitchen in large events

• Helped prepare smaller dishes in the cold kitchen during service hours.

• Assisted chefs in cooking and plating dishes efficiently.
• Maintained cleanliness and organization of kitchen workstations.
• Maintained a clean working area at all times in compliance with health codes.
• Performed basic knife skills such as dicing, slicing, mincing vegetables.