Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Rafihi

Melbourne

Summary

I am a dedicated and reliable individual with a strong background in customer service and team leadership, looking to transition into a clinic-based role. With experience managing day-to-day operations as a 2IC and handling admin duties for a small business, I bring a well-rounded skill set, including organization, clear communication, and the ability to adapt quickly to new environments. I take pride in delivering friendly, helpful service and enjoy working as part of a team where I can support others and continue learning new skills.

Overview

6
6
years of professional experience

Work History

2IC / Customer Service

Sacca’s Fruit Shop
01.2019 - 01.2024
  • Assisted in day-to-day store operations and staff supervision
  • Provided excellent customer service in a fast-paced environment
  • Operated POS systems including cash register and EFTPOS
  • Maintained stock levels, displays, and store presentation
  • Trained new staff and supported team coordination

Administrative Assistant

Khool Painting Services
01.2018 - 01.2023
  • Prepared and managed client invoices
  • Handled customer enquiries and bookings
  • Maintained records and performed general admin duties
  • Supported job scheduling and follow-ups
  • Casual

Education

Australian Academy of Design
Melbourne, VIC
01.2013

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Pascoe Vale Girls College
Melbourne, VIC
01.2011

Skills

  • Customer service and communication
  • Administrative support and invoicing
  • Fast learner and adaptable
  • Team leadership (2IC experience)
  • Reliable and punctual
  • Time management and multitasking
  • Basic computer and Microsoft Office knowledge

Languages

English (Fluent)
Arabic (Fluent)

Timeline

2IC / Customer Service

Sacca’s Fruit Shop
01.2019 - 01.2024

Administrative Assistant

Khool Painting Services
01.2018 - 01.2023

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Pascoe Vale Girls College

Australian Academy of Design
Sarah Rafihi