Summary
Overview
Work History
Education
Certification
References
Timeline
Generic
Santhoshini Maya Pasquel

Santhoshini Maya Pasquel

Maharagama ,Colombo

Summary

Detail-oriented Assistant Manager offers more than 7-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Forward-thinking Sales manager with proven history of leadership, planning and problem solving. Adept collaboration with Sales manager to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

15
15
years of professional experience
10
10
Certification

Work History

Senior Assistant Manager

Sri Lanka Telecom
Colombo 5
01.2016 - Current
  • Monitored employee attendance to ensure adherence to scheduling guidelines.
  • Developed effective strategies for increasing sales and profitability through product promotion initiatives.
  • Conducted regular meetings with team members to review progress against goals and objectives.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.

Customer Care Representative

Sri Lanka Telecom
Colombo 5
07.2007 - 07.2016
  • Answered customer inquiries over the phone and via email.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Delivered customer support to high call load each shift.

Cashier

Sri Lanka Telecom PLC
Colombo 5
07.2006 - 07.2007
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.

Secretory

Sampath Bank PLC
Colombo 5
01.2004 - 01.2006
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

Secretory

Uni Walkers Ltd
Colombo 3
01.2003 - 01.2004
  • Greeted visitors in a professional manner and provided assistance as needed.
  • Answered incoming calls, screened messages and directed them appropriately.

Education

Sales Manager Development Program

Sri Lanka Institute of Marketing ( SLIM) Colombo 1
Colombo
01-2023

Regional Account Management

Sponge Global Learning (City & Guilds Approved Cen
Colombo
01-2015

Business Etiquette

Sri Lanka Telecom PLC
Colombo
01-2014

Customer Care & Call Handling Skills

Hotel Galadari Colombo
01-2014

Professional Approach To Manage Key Accounts

Sri Lanka Telecom PLC
Colombo
01-2013

Quality Control Circle

National Productivity Secretariat Ministry of Prod
Colombo
01-2012

Microsoft Words

Sri Lanka Telecom PLC
Colombo
01-2011

Microsoft Excel

Sri Lanka Telecom PLC
Sri Lanka Telecom PLC
01-2011

Computer Application

The National Youth Center
Maharagama
01-2003

Certification

  • driving licence

References

References available upon request.

Timeline

Senior Assistant Manager

Sri Lanka Telecom
01.2016 - Current

Customer Care Representative

Sri Lanka Telecom
07.2007 - 07.2016

Cashier

Sri Lanka Telecom PLC
07.2006 - 07.2007

Secretory

Sampath Bank PLC
01.2004 - 01.2006

Secretory

Uni Walkers Ltd
01.2003 - 01.2004

Sales Manager Development Program

Sri Lanka Institute of Marketing ( SLIM) Colombo 1

Regional Account Management

Sponge Global Learning (City & Guilds Approved Cen

Business Etiquette

Sri Lanka Telecom PLC

Customer Care & Call Handling Skills

Hotel Galadari Colombo

Professional Approach To Manage Key Accounts

Sri Lanka Telecom PLC

Quality Control Circle

National Productivity Secretariat Ministry of Prod

Microsoft Words

Sri Lanka Telecom PLC

Microsoft Excel

Sri Lanka Telecom PLC

Computer Application

The National Youth Center
Santhoshini Maya Pasquel