Sandeepa Fernando
256/24/1, Angulana Station Road, Kaldemulla, Moratuwa,11
Summary
Seasoned professional with over 5 years of dedicated service in the BPO industry, specializing in customer service, operations
management, and process optimization. Adept at handling high-pressure environments and delivering exceptional results
through effective leadership and strategic problem-solving. Currently pursuing a Higher Diploma in Software Engineering,
combining practical industry experience with academic knowledge to excel in the dynamic field of technology. Passionate.
about leveraging emerging technologies to enhance operational efficiency and drive sustainable business growth.
Overview
6
6
years of professional experience
Work History
Operational Data Analyst
Global System Solutions International (Pvt) Ltd
Nugegoda
12.2018 - Current
Diligent professional with a strong background in client communication and project management, adept at facilitating
collaboration and problem-solving through platforms like Jira. Possesses extensive experience in effectively managing client
relationships and ensuring timely delivery of projects. Demonstrates proficiency in Microsoft Office suite, particularly Excel
and Word, leveraging these tools to streamline workflows and enhance productivity. Eager to contribute expertise in client
communication and project coordination to drive success in a dynamic team environment
Marketing Development Officer
Citizens Development Business Finance PLC
Colombo 10
04.2018 - 12.2018
Education
Higher Diploma - Software Engineering
ICBT
Colombo 0404-2024
Science College
Mount Lavinia01-2016
Some College (No Degree) -
St. Sebastian's College
Moratuwa01-2013
Skills
- Data Quality Assurance
- Advanced Excel
- Report Generation
- Technical Analysis
- Data Validation
- Project Management
- Database Management
- SQL
- Data Analysis
Timeline
Operational Data Analyst
Global System Solutions International (Pvt) Ltd
12.2018 - Current
Marketing Development Officer
Citizens Development Business Finance PLC
04.2018 - 12.2018
Higher Diploma - Software Engineering
ICBT
Science College
Some College (No Degree) -
St. Sebastian's College
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