SANDALIE CHAMATHYA LIYANA PATHIRANAGE
VEYANGODA,11
Summary
Dynamic Senior Flight Attendant recognized for a warm and engaging demeanor while maintaining strict adherence to safety regulations. Proven expertise in conflict resolution and building cohesive teams, ensuring both employee and passenger needs are met effectively. A punctual problem solver with a strong ability to multitask, consistently delivering immediate solutions that enhance the overall flight experience. Committed to pursuing opportunities that prioritize exceptional customer service and foster a positive travel environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Flight Attendant
Sri Lankan Airlines
Katunayake
06.2016 - Current
Flight Attendant
Sri Lankan Airlines
Katunayake
06.2015 - 06.2016
Ground/Flight Attendant
Sri Lankan Airlines
Katunayake
02.2013 - 06.2015
Customer Service Executive
Hongkong and Shanghai Bank
Rajagiriya
01.2012 - 01.2013
- Reviewed customer accounts using advanced job-related software to determine tax refund eligibility.
- Ensured timely responses by fostering effective communication within the team.
- Prevented key account losses by researching discrepancies and correcting problems.
Translator
Movement for Land and Agricultural Reform (NGO)
Kotte
01.2012 - 12.2012
- Oversaw various projects simultaneously, meeting all deadlines consistently.
- Provided simultaneous interpretation for verbal communication.
- Provided verbal translations during member meetings.
- Facilitated communication by converting a range of materials from English to Sinhalese and vice versa, including legal agreements and healthcare documents.
Education
Advanced Level Examination - Science stream
Gothami Balika Vidyalaya
Colombo 1001-2011
Australian National Chemistry Quiz - Senior Division
01.2010
Institute of Western Music and Speech -
Colombo Academy of Language Skills and Dramatic Art
01.2009
Ordinary Level Examination -
Gothami Balika Vidyalaya
Colombo 1001-2008
Australian National Chemistry Quiz - Junior Division
01.2008
Skills
- Excellent listener
- Friendly
- Courteous
- In-flight service
- Poised under pressure
- Communication skills
- Interpersonal skills
- Adaptability
- Excellent command of the MS Office package
- Safety regulations
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Business class service
- Advanced first aid
- Ability to swim unaided
Hobbies and Interests
- Travel
- Reading books
- K-Pop
- Music
- Exploring cultures
Extracurricular Activities
Completed a 'Learn to Swim' competition, 2003 Member of the group who achieved the fourth place in 'Inter school Astronomy Quiz Competition', 2010 Participated in Inter school Astronomy competitions held by several Leading schools of Sri Lanka.
References
Available on request
Languages
Sinhalese
First Language
English
Proficient (C2)
C2
Korean
Beginner (A1)
A1
Accomplishments
- Has completed and received Honors status for Religious studies completed at Dharma School.
- Has received Island prizes for Written and Elocution examinations held by IWMS Academy.
- Was a member of the group who achieved the fourth place in “Inter school Astronomy Quiz Competition” held by Ananda Balika Vidyalaya in 2010.
Affiliations
- Has completed a “Learn to Swim” competition held by a leading school in Sri Lanka on 2003.
- Held the position of General Secretary of Astronomical Society of Gothami Baika Vidyalaya , Colombo 10 and successfully held organized events such as night and day camps, quiz competitions and lectures for junior students of the school.
Certification
- Currently in possession of a Crew Member Certificate issued by DGCA of CAASL
References
References available upon request.
Timeline
Senior Flight Attendant
Sri Lankan Airlines
06.2016 - Current
Flight Attendant
Sri Lankan Airlines
06.2015 - 06.2016
Ground/Flight Attendant
Sri Lankan Airlines
02.2013 - 06.2015
Customer Service Executive
Hongkong and Shanghai Bank
01.2012 - 01.2013
Translator
Movement for Land and Agricultural Reform (NGO)
01.2012 - 12.2012
Advanced Level Examination - Science stream
Gothami Balika Vidyalaya
Australian National Chemistry Quiz - Senior Division
Institute of Western Music and Speech -
Colombo Academy of Language Skills and Dramatic Art
Ordinary Level Examination -
Gothami Balika Vidyalaya
Australian National Chemistry Quiz - Junior Division
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