Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Hobbies and Interests
Languages
Timeline
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Saman Herath

Saman Herath

Bandaragama, Sri Lanka

Summary

Driven professional with over 15 years in apparel industry, excelling in merchandising, team leadership, and financial goal achievement. Strong Microsoft Office skills with proven ability to manage front end functions, I am a highly motivated and responsible person and possess good interpersonal, communication and innovative skills to succeed. I have ability to work under pressure and set high targets for myself and have good team playing and leadership skills. I hope to utilize and extend these skills within my carrier.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Business Account Manager[Local Business]

MAS Capital Pvt Ltd
Nawala
01.2024 - Current
  • Developed and maintained strong relationships with clients to ensure customer satisfaction.
  • Analyzed client needs and formulated strategies to optimize customer service.
  • Negotiated contracts/prices with vendors to reduce costs and improve services.
  • Conducted weekly performance reviews with factories and cross functional teams to identify areas of improvement and status to sales achievement.
  • Created detailed reports for management regarding customer feedback, sales trends, and account position. write offs, business forecast Etc
  • Responded promptly to customer inquiries via phone, email, or in-person meetings.
  • Responded promptly to factory/internal teams issues inquiries via phone, email, or in-person meetings.
  • Managed a portfolio of accounts by providing personalized service and maintaining accurate records of all interactions.
  • Monitored account activity regularly to ensure accuracy of shipment scheduling and billing information.
  • Coordinated with internal departments such as IT, HR, Sales., for successful execution of projects.
  • Collaborated closely with colleagues from other departments on cross-functional initiatives. [Planning, Finance, Sourcing, HR , Etc]
  • Working to achieve customer day to changers and business needs
  • Led sales planning, development and account management to grow existing accounts and establish new product portfolio.
  • Manager team of merchandisers to achieve sales targets.

Business Account Manager[Indonesia Project]

MAS Capital Pvt Ltd
Nawala
01.2023 - 01.2024
  • Analyzing cost structure to place business at Indoneasia.
  • Develop local supply chain at indoneasia.
  • Working for style development suitable for country technical capability's.
  • Support in management of the Merchandise Calendar; aid in mining data and information delivered at key milestone dates through all cross-functional teams.
  • Communicate & distribute all critical merchandising information to key functional areas on a timely basis with cross functional team.
  • Finished Goods management for different business and sales models.
  • Budgeting, Demand Forecasting ,Demand Planning for apparel industry.
  • Accurate & timely data entry & system updates for all merchandising buy plans, line sheets, change forms & master files, to ensure all cross-functional team members are in alignment.
  • Work closely with customer Merchandising to provide hindsight data to support future seasons.
  • Work closely with Sales teams for actual and focused sales.
  • Drive topline sales and margin expectations, while balancing the product mix between excess and true future product.
  • Aid in reducing company raw material liability through strategic programs.• Manage, nurture and train direct reports.
  • Build, manage and maintain partnership with the clients. Team builder - assessing, attracting, and developing talents.
  • Build and maintain company culture, disciplines, policies, and procedures to create a productive, organized, clean, and safe working environment.
  • Work closely with Sales teams for actual and focused sales.
  • Drive topline sales and margin expectations, while balancing the product mix between excess and true future product.
  • Aid in reducing company raw material liability through strategic programs.
  • Build and maintain company culture, disciplines, policies, and procedures to create a productive, organized, clean, and safe working environment.

Head of Merchandising Division

MAS Akansyel [Western hemisphere strategic project Haiti]
Caracol Industrial Park
07.2019 - 12.2022
  • Manage team of merchandisers to achieve required product development, procumbent, and order processing management
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Recognized by management for providing exceptional customer service.
  • Delivered products to customer locations on time.
  • Develop supply chain from central america region.
  • Communicate & distribute all critical merchandising information to key functional areas on a timely basis with cross functional team.
  • Handling difficult situations due to Haiti unrest, Specially gathered lot of experience and knowledge to handle exceptional situations with limited resources.
  • Analysis weekly and historical sales figure to identify sales trends.
  • Closely working with factory and fabric suppliers around the world.
  • Working to resolve apparel RM related defects and other QA issues.
  • Working with factory's to maximise yield and maximize sales.
  • .Working closely with senior management to business reports and critical business related matters.

Executive/ Senior Executive

MAS Active Trading Pvt Ltd
Nawala
05.2012 - 06.2019
  • Keep good customer relationship with achieving customer expectations.
  • Identify possible improvement of the current work process and implement for the better result.
  • Coordinate and with IT company’s and implement improvement for the current process.
  • Coordinate with customer for the current business operation and business projections.
  • Coordinate with suppliers and sourcing team for the material availability plan and quote possible finish good delivery to customer base on material plan.
  • Coordinate with factories for the production capacity availability and feasibility study of product at the plant.
  • Coordinate with customer for the current and future capacity status and best possible material flow.
  • Drive company KPI for the raw material and finish good stock management, order and production management, material Pricing and financial management and logistic and operational management.
  • Implemented processes and controls to deliver efficient transactional services for all product category including means ware, ladies ware, sport ware, sleeper ware, children’s ware.
  • Get more experience in lean systems, sustainability and problem solving methodologies.
  • Get SAP experience and certificate data management with use SAP (SD,MM modules).
  • Get special training for the Advance Excel/Pivot table, Macro development tools.

Senior Executive. [Development Procurement ]

FGM Lanka Pvt Ltd
Kuliyapitiya
04.2009 - 04.2012
  • Follow-up on the capacity fulfillment status at the factories, monitor the fulfillment status together with the planning team and identifying orders to be advanced or pushed-back to cater to open or overcapacity situations.
  • Oversee, monitor and follow up the development process from the initial proto kit receipt until the style is commercialized and bought, in order to ensure customer requirements/ expectations are catered to and met whilst also, attending to the following
  • Ensure a smooth development process by managing the duties carried out by the Merchandisers at each stage pertaining to Proto development, FIT sample, Salesman samples, PP and the Bulk production processes
  • Keep good customer relationship with achieving customer expectations. Review the Seasonal Source plan on the style count and allocate work/ duties within the category accordingly whilst, requesting for extra resources to the current carder if an increasing trend is observed Ensure customer requests such as cost sheets, review sheets, markers etc. are attended to in a timely manner thereby, ensuring customer satisfaction,
  • Keep good customer relationship with achieving customer expectations.
  • Liaise with suppliers for activities such as the following to ensure we obtain raw material to the required quality and at the best prices.
  • Negotiating delivery terms with the suppliers to ensure raw materials are only in-house when required to control raw material in-house dates
  • Arranging inspection of fabric at the supplier’s premises to check for quality
  • Developing foreign sourced fabric locally
  • Attend Pre-Production (PP) meetings when required, whilst monitoring and •following-up with Production and Planning teams to ensure the timely completion of same. This also includes:

Education

BSc Applied Science - Physics, Chemistry, Computer Science

Rajarata University of Sri Lanka
05.2007

MBA [Peradeniya-Reading] -

GCE Advance level - Physics -B, Zoology B, Botney B, Chemistry C

Ibbagamuwa central College, Ibbagamuwa

Skills

  • Negotiation
  • Marketing
  • Analytical Skills
  • Team Building
  • Teamwork
  • Data-driven decision-making
  • Strategic account development
  • Product and service knowledge
  • Relationship Management
  • Budget Management
  • Verbal and written communication
  • Microsoft Office and advanced excel
  • New Business Development
  • Strategic Planning
  • Sales Reporting
  • Data Analytics
  • Customer Complaint Resolution
  • Sales Projections
  • Change Management
  • Business Analytics
  • Problem-Solving
  • Multitasking

Certification

  • SAP
  • Advance certificate SD Module
  • Advanced lean training [ALT]
  • Introduction to lean, 5S, Business's process map, DNA of Lean, Effective problem solving, MAS Operating system, Lean Metrics, Lean terminology's, NPI-FMEA, Policy deployment, SIPOC, Speed of trust, STW, Supplier integration, Yamazumi, 5 Day Kizen

Personal Information

  • Date of Birth: 08/05/78
  • Gender: Male
  • Nationality: Sri Lanken
  • Marital Status: Married

References

  • Sandya Sandamali, General Manager Marketing, MAS Active, Nawala, 0775486457, Sandyas@masholdings.com
  • Lushan Jayasekara, Director Operations, MAS Akansyel, Haiti, 0772518987, lushanj@masholdings.com

Hobbies and Interests

  • Reading Book
  • Swimming

Languages

Sinhala
First Language
English
Upper Intermediate (B2)
B2

Timeline

Business Account Manager[Local Business]

MAS Capital Pvt Ltd
01.2024 - Current

Business Account Manager[Indonesia Project]

MAS Capital Pvt Ltd
01.2023 - 01.2024

Head of Merchandising Division

MAS Akansyel [Western hemisphere strategic project Haiti]
07.2019 - 12.2022

Executive/ Senior Executive

MAS Active Trading Pvt Ltd
05.2012 - 06.2019

Senior Executive. [Development Procurement ]

FGM Lanka Pvt Ltd
04.2009 - 04.2012

BSc Applied Science - Physics, Chemistry, Computer Science

Rajarata University of Sri Lanka

MBA [Peradeniya-Reading] -

GCE Advance level - Physics -B, Zoology B, Botney B, Chemistry C

Ibbagamuwa central College, Ibbagamuwa

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Saman Herath