Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Websites
Timeline
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Sakila Sanjida Nugaliyadde

Colombo

Summary

IT Engineer with expertise in Office 365 administration and network troubleshooting. Improved system stability and user satisfaction through effective problem-solving and collaboration. Proficient in managing user accounts and optimizing server performance, leading to enhanced organizational productivity and technical support efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Engineer - Level 2

Enerds
01.2024 - Current
  • Provide Level 2 support for a diverse range of technical issues, ensuring timely resolution and minimal downtime for users.
  • Administer Office 365 environments, including user provisioning and deprovisioning, mailbox configurations, and licensing management.
  • Collaborate with cross-functional teams to troubleshoot and resolve network connectivity issues, enhancing overall system stability and user satisfaction.
  • Maintain and support both Windows and Linux servers, optimizing performance and security.

IT Executive

CIC Holdings
Colombo
02.2022 - 08.2023
  • Delivered end-user support and resolved technical issues, contributing to a more efficient IT support service.
  • Managed user accounts and network access for multiple stakeholders, improving organization-wide productivity.
  • Documented technical processes and procedures to facilitate knowledge sharing and improve response times to common issues.

Intern Network Engineer

SK Internationals
11.2022 - 02.2023
  • Assisted in the maintenance and troubleshooting of the company's network infrastructure, gaining hands-on experience in network configurations.
  • Supported teams in various tasks related to network setup and connectivity diagnostics, leading to improved network performance.

Education

Bachelor of Science - Computer System and Network Engineering

Sri Lanka Institute of Information Technology
Sri Lanka

GCE Advanced Level (A/L) -

[Your School Name]
Sri Lanka

GCE Ordinary Level (O/L) -

[Your School Name]
Sri Lanka

Skills

  • Office 365 Administration
  • Network troubleshooting
  • Windows and Linux System Administration
  • Docker Container Management
  • Technical Support (L1 and L2)
  • User account management
  • System diagnostics
  • Problem Solving
  • Effective communication
  • User support
  • Technical documentation
  • System optimization
  • Vendor management
  • Antivirus
  • Shell Scripting (Bash)
  • Microsoft Entra
  • Cloud computing
  • IT Management

Certification

  • Cisco Certified Network Associate (CCNA)
  • Introduction to DevOps
  • Introduction to Networks
  • Switching, Routing, and Wireless Essentials
  • Cisco Certified Network Associate Security (CCNA)

Projects

  • Office 365 Migration: Led the migration of user accounts and services to Office 365, resolved licensing issues, and enhanced collaboration across departments, which improved organizational efficiency by 30%
  • Object-Oriented Programming, Mar 2020 - May 2020, created a desktop application for student registration in a local educational institute with a database
  • Smart door lock, Aug 2020 - Oct 2020: Arduino-based enhanced fingerprint door lock system with alert message system as an additional security feature
  • Wide Area Networks Apr 2021 - May 2021 A troubleshooting plan for a given wide area network.

Languages

Sinhala
First Language
English
Advanced (C1)
C1

Timeline

IT Engineer - Level 2

Enerds
01.2024 - Current

Intern Network Engineer

SK Internationals
11.2022 - 02.2023

IT Executive

CIC Holdings
02.2022 - 08.2023

Bachelor of Science - Computer System and Network Engineering

Sri Lanka Institute of Information Technology

GCE Advanced Level (A/L) -

[Your School Name]

GCE Ordinary Level (O/L) -

[Your School Name]

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Sakila Sanjida Nugaliyadde