SAJUNI WASAGE

Client - Rocco The Super Smart Fridge

Key Responsibilities:

• Logistics & Shipping Coordination: Managed day-to-day logistics operations for Rocco Fridge (USA), coordinating deliveries through leading carriers such as AM Trucking and Maersk, ensuring timely and efficient shipping and smooth order fulfillment.
• Customer Service & Communication: Acted as the primary point of contact for customers, addressing inquiries related to shipping schedules, delivery tracking, and shipment status. Delivered exceptional customer service, maintaining strong relationships through clear and proactive communication.
• Process Streamlining & SOP Development: Played a key role in building and streamlining operational processes for a growing startup (Rocco Fridge), collaborating with the team to develop Standard Operating Procedures (SOPs) for customers, warehouses, and delivery companies.
• E-commerce & Dropshipping Platform Management: Worked with key partners, including Goop, Nordstrom, Bespoke, and DSCO, to maintain inventory synchronization, streamline order fulfilment, and optimize processes across multiple sales channels.
• Warehouse Management: Worked closely with WSI (Warehouse Solutions Inc.) To oversee warehousing operations, ensuring efficient storage, accurate order picking, and timely shipping. Coordinated with warehouse teams to maintain accurate stock levels and optimize the supply chain.
• Inventory Management & Shopify Expertise: Managed inventory using Shopify, ensuring accurate stock levels, order processing, order fulfilments and integration with the warehouse and various dropshipping platforms.
• Claims Management: Led the end-to-end process filing insurance claims for damaged products during transit, collaborating with freight companies and customers to resolve issues promptly and minimize operational disruptions.
• Expansion & Scalability: Contributed to Rocco Fridge's growth by improving logistical operations, which facilitated the company's expansion across the USA within the first year. Developed scalable systems that supported increased demand while maintaining high service standards.

Key Achievements:

• Spearheaded the development and implementation of SOPs for logistics, customer service, and vendor management, ensuring consistency and efficiency in operations as the company scaled.
• Successfully reduced order delivery delays by optimizing shipping workflows and improving communication with logistics partners.
• Led efforts that resulted in the improvement of customer satisfaction by enhancing responsiveness to inquiries and expediting claims resolution.
• Contributed to Rocco Fridge's expansion across USA by refining logistics and inventory processes, supporting the company’s growth from a startup to a multi-state operation within 12 months.

• With an experience of more than 5 years.
• Developed and implemented supply chain strategies to optimize inventory levels, reduce costs, and improve delivery times.
• Collaborated with other departments to design efficient logistics solutions for product distribution.
• Monitored supplier performance metrics such as quality, cost, lead time, and delivery accuracy.
• Coordinated with vendors to ensure timely availability of raw materials for production.
• Conducted regular reviews of existing supply chain procedures to identify opportunities for streamlining operations.
• Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
• Implemented new or improved supply chain processes to enhance efficiency or performance.

• Executive Logistics Sales, Customer Service and Operations with 2 years of experience in the Shipping and Logistics Industry at Aiken Spence Shipping and Cargo Ltd Under Aitken Spence Pvt Ltd.
• Sea and Air Freight Forwarding Export/Import Documentation, Export Operation (Sea/Air)
• Involving operational and handling issues and follow up with, suppliers customers and forwarders till the shipment is completed. (Shipment allocation/time arrangements/containers allocation/warehouse arrangements/ storage facilities etc.)
• Negotiating contracts, transportation, handling costs and follow ups on customers and supplier invoices and payments.
• Created strategies to maximize sales team performance and efficiency.
• Managed the development of reporting tools that tracked key metrics related to sales operations.
• Conducted market research to identify new trends in the industry and develop strategies accordingly.
• Coordinated with vendors on supply chain management issues related to order fulfillment.

• Performed research on issues related to foreign affairs and area of expertise that may impact the policies and positions of governments, humanitarian organizations, and multinational corporations.
• Researched and analyzed political, economic, social, and cultural issues in foreign countries.
• Developed and implemented strategies to enhance international relations between countries.
• Attended conferences related to international relations topics and reported key findings back to the organization.
• Conducted research on potential areas of collaboration between countries or organizations.