Sainluabdeen Mohammed Issath
IT Technician
Kalmunai
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
IT Technician
Tech Wizard
Kalmuani
12.2017 - 12.2021
- Maintained office PCs, networks and mobile devices.
- Refurbishments, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Recommended new and replacement hardware and software purchases.
- Explained technical information in clear terms to promote better understandITing for non-technical users.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and laptop &PC.
- Monitored systems in operation and quickly troubleshot errors.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.hed PC systems and peripherals such as monitors, networking equip
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Set up and maintained user accounts and client access.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
CCTV Technician
Hikvision.Colombo
Colombo
01.2016 - 05.2022
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
- Used hand-truck to transport electronic equipment weighing up to [21] pounds from one location to another location.
- Interpreted blueprints, equipment specifications, schematic drawings and technical instructions regarding security systems and equipment.
- Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
- Submitted regular reports on service work performed, outstanding deficiencies and general system status.
- Installed and serviced over 12 residential and business commercial alarm systems per month.
- Performed computer program entry to add closed-circuit television cameras, access control devices and intrusion alarm systems.
- Translated technical terms into easy-to-understand language to explain operation of systems to customers.
- Adjusted voice and video configurations to minimize communication disruptions.
- Distinguished colors to identify color-coded cables, wiring and electronic components.
- Demonstrated features and functionality of alarm systems to customers.
- Assisted with electrical installations of lighting and smoke detectors.
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Tested all newly installed fire alarms.
- Fully installed fire alarms and various security devices.
- Read and understood product manuals and blueprints.
As
Education
National Diploma - NVQ 5 in ICT - Information Communication Technology
Hardy College of Technology Ampara
Ampara Ignigala Road 08.2021 - Current
National Certificate (NVQ -04) - Computer Installation And Repair Technology (ICT)
District Vocational Training Centre
DVTC Nintavur 01.2019 - 12.2020
Skills
Website graphics
Graphic design
Adobe Creative Suite
Organization and Time Management
Operating system testing
Virus and malware prevention
Network component installations
Desktop and laptop installations
Programming
Hardware and software installation
Training and Development
AV installation
Email account set up
Installation and repairs
MS Office
Web development projects
HTML
JavaScript
Wordpress
WordPress knowledge
Microsoft Outlook, Word and Excel
Desktop support
Data recovery
Timeline
National Diploma - NVQ 5 in ICT - Information Communication Technology
Hardy College of Technology Ampara
08.2021 - Current
National Certificate (NVQ -04) - Computer Installation And Repair Technology (ICT)
District Vocational Training Centre
01.2019 - 12.2020
IT Technician
Tech Wizard
12.2017 - 12.2021
CCTV Technician
Hikvision.Colombo
01.2016 - 05.2022