Sahiru Rashen Palihena

+Maintained accurate records of all completed tasks for each vehicle.

+Collaborated with other technicians to complete large projects efficiently and effectively.

+Utilized diagnostic equipment to identify any mechanical or electrical issues during the inspection process.

+Performed efficient management and approval of warranty claims within the company's ERP system for DIMO vehicles.

+Demonstrated expertise in record-keeping.

+ Enhanced vehicle diagnosis for warranty claims.

+Offered guidance on technical matters to the technicians.

+Enhanced comprehension skills by incorporating diverse reading materials.

+Utilized SAP and Autoline systems to streamline processes.

+Developed and implemented various Benz service offerings into the SAP system.

+Boosted customer satisfaction and strengthened brand loyalty through clear communication of technical information.

+Provided clear instructions to technicians for performing recalls and service measures.

+Enhanced workshop experience

+ Elevated quality of service for all MB vehicles

+Upgraded automatic and hydraulic suspension systems.

+Ensured safety of vehicles through break repairs

+Implemented vehicle updates

+Proactively resolved troubleshooting issues post-Entry assessment to ensure minimal downtime.

+Conducted inspections and generated repair estimates.

+Performed routine maintenance on vehicles such as oil changes, tire rotations and brake pad replacements.

+Inspected vehicle engines to identify potential issues and recommend repairs.

+Tested automotive systems including brakes, suspension and steering to ensure proper functioning.