Sahan Ravihansa
Supervisor
Nuwara Eliya
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2
2
years of professional experience
Work History
Supervisor
Flemingo Duty Free
03.2024 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Experience Associate
Dialog Axiata
04.2023 - 03.2024
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Asked customers questions to determine, verify and solve common problems.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Coordinator
Outworn Studio
08.2022 - 04.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Professional English -
British Council
Kandy, Sri Lanka 04.2001 -
G.C.E.Advanced Level in Physical Science Stream -
Gamini Dissanayake National School
Nuwara Eliya, Sri Lanka 04.2001 -
G.C.E.Ordinary Level -
Gamini Dissanayake National School
Nuwara 04.2001 -
Skills
Customer Service
Active Listening
Complaint resolution
Priority management
Teamwork and Collaboration
Languages
English
Proficient
C2
German
Beginner
A1
Referees
Mr.Mahesh Gunawardhane
H.S.E.Advisor
Doha,Qatar
maheshasa@gmail.com
Timeline
Supervisor
Flemingo Duty Free
03.2024 - Current
Customer Experience Associate
Dialog Axiata
04.2023 - 03.2024
Customer Service Coordinator
Outworn Studio
08.2022 - 04.2023
Professional English -
British Council
04.2001 -
G.C.E.Advanced Level in Physical Science Stream -
Gamini Dissanayake National School
04.2001 -
G.C.E.Ordinary Level -
Gamini Dissanayake National School
04.2001 -
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