SACHIN WAIDYARATHNA
Ragama
Summary
Dynamic service operations leader with proven expertise at Brown and Company PLC, excelling in technical troubleshooting and KPI monitoring. Achieved significant improvements in job completion rates while fostering strong customer relationships. Adept at implementing preventive maintenance programs and analyzing service trends to drive strategic decision-making and enhance service delivery.
Overview
7
7
years of professional experience
Work History
Deputy Manager - Service Operation
Brown and company PLC
04.2023 - Current
- Oversee daily service operations across multiple locations, ensuring efficient workflow and timely completion of service jobs.
- Coordinate with service teams, technicians, and engineers to maintain high standards of service delivery and customer satisfaction.
- Monitor and manage KPIs such as job completion rate, first-time fix rate, machine downtime, and service revenue targets.
- Lead technical troubleshooting and escalation processes for complex machinery issues in excavators, wheel loaders, and other heavy equipment.
- Implement service campaigns, preventive maintenance programs, and machine health audits in collaboration with OEMs.
- Conduct regular training and skill development programs for service staff to maintain technical competency.
- Manage parts availability, warranty claims, and coordination with the logistics team to ensure smooth service support.
- Analyze service trends and prepare periodic reports for management to support strategic planning and decision-making.
- Ensure compliance with safety protocols, environmental regulations, and company policies during all service operations.
- Foster strong relationships with key clients to ensure repeat business and long-term service contracts
Senior Product Support Engineer
BROWNS & COMPANY PLC
10.2018 - 03.2023
- Prepared technical reports and estimates for machine inspections and engineering programs.
- Communicated with customers to resolve technical machine issues and advised service teams on complaints.
- Provided guidance on services, maintenance schedules, and genuine parts usage.
- Maintained relationships between customers and company to ensure ongoing satisfaction.
- Maintained accurate records of customer interactions using a CRM system.
Education
GCE Advanced Level - Physics - B, Chemistry - C , Combine Maths - S
Ananda College
Colombo, 1001.2013
GCE Ordinary Level - 8A's and 2B's
Ananda College
Colombo, 1001.2010
National Diploma in Engineering Sciences - Mechanical Engineering
Institute of Engineering Technology
KatunayakeSkills
- Service operations management
- Technical troubleshooting
- KPI monitoring
- Preventive maintenance
- Customer relationship management
- Data analysis
- Parts management
- Cost control
- Problem-solving
Projects Involved
- Development of maintenance program for machineries on flap cell in APD plan in CAMSO LOADSTAR (PVT) LTD.
- Design and implementation of hydraulic pipe bending machine for EDNA Engineering (PVT) LDT. (Under Supervision of Chartered Eng P.Sirisena)
Industrial Trainings
- 28 weeks, Camso Load Star, Trainee Mechanical Engineer
- 40 weeks, EDNA Engineering (Pvt) Ltd, Trainee Mechanical Engineer
- 8 weeks, Sri Lanka Railways, Trainee Mechanical Engineer
- 8 weeks, A I High Tech (Pvt) Ltd, Trainee Mechanical Engineer
Personal Information
- NID Number: 942791844V
- Date of Birth: 10/05/94
- Gender: Male
- Nationality: Sri Lankan
References
- Mr K.A.P.Perera, MD / Director, Heavy Mech Lanka , 274/2 Godagama, Athurugiriya, +94 77 772 4375 , asela3@gmail.com
- Mr. Milinda Nawaratne, Head of Department,Heavy Machinery Division , Brown and Company PLC , +94 76 563 8510 , Milinda.n@brownsgroup.com
Timeline
Deputy Manager - Service Operation
Brown and company PLC
04.2023 - Current
Senior Product Support Engineer
BROWNS & COMPANY PLC
10.2018 - 03.2023
GCE Advanced Level - Physics - B, Chemistry - C , Combine Maths - S
Ananda College
GCE Ordinary Level - 8A's and 2B's
Ananda College
National Diploma in Engineering Sciences - Mechanical Engineering
Institute of Engineering Technology
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