Saadna Noor Amith
Dematagoda , Colombo
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Skilled in managing financial transactions and enhancing client satisfaction through effective communication and decision-making. Adept at training new recruits, fostering a collaborative environment, and driving revenue growth through strategic project management.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Peoples Bank
09.2023 - Current
- Efficient Financial Operations : Processed deposits, withdrawals, fund transfers, and other financial transactions accurately while ensuring compliance with bank policies and regulations.
- Customer Complaint Management : Handled customer complaints and resolved issues efficiently to maintain a high level of satisfaction.
- Branch Operations Support : Supported branch operations, including administrative tasks, document verification and cash management.
Executive
Ikman.lk
01.2021 - 08.2023
- Lead Generation & Membership Promotion: Conducting telemarketing to find potential leads, handling AOL leads, and persuading customers to purchase membership packages.
- Customer Service & Retention: Managing leads via emails, live chats, and listing groups, handling inbound calls, and ensuring customer retention through renewal and churn callings.
- Project & Revenue Handling: Managing freelancer projects, handling voucher promotions, and ensuring revenue generation through listing fees.
- Training & Knowledge Sharing: Assisting new recruits with training and sharing best practices.
Education
Higher Diploma - Marketing Management
Slim Business School
Colombo 12.2022
Certificate - Service Marketing
Slim Business School
Colombo 01.2022
Diploma - Information Technology
Esoft Metro Campus
Colombo 05.2021
Diploma - Business English
IUHS Campus
Nugegoda02.2020
Skills
- Problem Solving
- Organizational skills
- Adaptability and flexibility
- Calm under pressure
- Communication skills
- Decision-making
- Interpersonal skills
- Public Relations (PR)
- Teamwork & collaboration
Languages
English
Upper intermediate (B2)
Sinhala
Advanced (C1)
Tamil
Upper intermediate (B2)
Timeline
Customer Service Assistant
Peoples Bank
09.2023 - Current
Executive
Ikman.lk
01.2021 - 08.2023
Higher Diploma - Marketing Management
Slim Business School
Certificate - Service Marketing
Slim Business School
Diploma - Information Technology
Esoft Metro Campus
Diploma - Business English
IUHS Campus
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