RYAN DE SILVA
Operaton Executive
Mahara
Summary
A hardworking professional with experience in hotel and tourism, telecommunication, and logistics. Skilled in customer service, event management, and operations. Has worked in roles like Event Host, Customer Experience Associate, and Operations Executive. Good at solving problems, helping customers, and making processes run smoothly. Friendly, organized, and always ready to learn and grow.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
2
2
Languages
Work History
Operation Executive
Asia Terminal & Logistics (PVT) LTD
01.2024 - Current
- Operational Oversight: Manage daily container yard operations, including the movement, storage, and retrieval of containers
- Customer Service: Maintain a focus on customer satisfaction, addressing inquiries and complaints promptly and effectively
- Process Optimization: Identify and implement improvements in yard processes to enhance efficiency and reduce turnaround times
- Inventory Management: Oversee the tracking and management of container inventories, ensuring accurate records of all incoming and outgoing containers
Customer Experience Associate
Bandaranaike International Airport
03.2023 - 12.2023
- Worked as a customer's experience associate at Bandaranaike International Airport
- Solving customer problems & complains
- Handling club vision customers
- Knowledge on Product sales
- Documentation
Event Host Intern and Collateral Staff
Destination Arabia
09.2022 - 10.2022
- Company Overview: UAE
- Event Planning Support
- Guest Welcome
- Event Coordination
- Problem Solving
- Post-Event Wrap-Up
- Problem Solving
- Engagement
- UAE
- Key Project: 'Smiling Stars' Shell Annual Employee Event
Airport Representative (BIA)
Dialog Axiata (PLC)
12.2021 - 08.2022
- Customer Service: Provide assistance to passengers, answering questions, addressing concerns, and ensuring a positive travel experience
- Check-in Support: Assist with the check-in process, including ticketing, baggage handling, and boarding procedures
- Flight Information: Communicate flight schedules, delays, and gate changes to passengers and staff in a timely manner
- Relationship Management: Build and maintain relationships with airport personnel, airline staff, and service providers to facilitate cooperation
- Reporting: Prepare and submit reports on operations, passenger feedback, and any incidents that occur during shifts
- Assist VIPs and Special Needs Passengers: Provide tailored assistance to VIPs or passengers with disabilities, ensuring their needs are met
Education
Diploma - English and Information Technology
Esoft Metro Campus
Certificate Course - Tourism and Hospitality
Thames College Higher Education
GCE (O/L) Examination - undefined
Toronto International School
Skills
- Event Management
- Hospitality Management
- Guest Services
- Operations oversight
- Operational efficiency
- Team leadership
- Logistics management
Personal Information
- Nationality: Sri Lankan
- Marital Status: Single
Schoolleadershipandextracurricularactivities
- Prefect, 2017
- School Western Band Member, 2008-2012
- Swimming Squad Member, 2010-2018
- Athletic Team Member, 2009-2014
Timeline
Operation Executive
Asia Terminal & Logistics (PVT) LTD
01.2024 - Current
Customer Experience Associate
Bandaranaike International Airport
03.2023 - 12.2023
Event Host Intern and Collateral Staff
Destination Arabia
09.2022 - 10.2022
Airport Representative (BIA)
Dialog Axiata (PLC)
12.2021 - 08.2022
Certificate Course - Tourism and Hospitality
Thames College Higher Education
GCE (O/L) Examination - undefined
Toronto International School
Diploma - English and Information Technology
Esoft Metro Campus
Similar Profiles
Jaden HamiltonJaden Hamilton
Account Executive at LTDAccount Executive at LTD
Aubrey BogdanAubrey Bogdan
Lead Bartender at LTDLead Bartender at LTD
Keano ThebaudKeano Thebaud
Intern at LTDIntern at LTD