RUWANI UDESHIKA

HR Executive

• Led HR process improvements, enhancing efficiency in record-keeping and employee data management
• Assisted in designing and delivering employee training programs, improving skills development and engagement
• Managed the employee resignation process, ensuring a smooth transition while maintaining compliance
• Coordinated job descriptions and performance evaluation processes to enhance workforce clarity
• Oversaw temporary signature powers granting and corporate mobile connection processes
• Led internal HR communication initiatives, supporting better employee relations and policy awareness
• Worked closely with management on HR policies and procedural enhancements

Branch Operations

• Evaluated credit proposals by analyzing financial statements, feasibility reports, and customer financial positions
• Conducted credit appraisals, prepared narratives/credit notes, and ensured proper documentation
• Provided guidance to branch managers and staff to ensure the timely completion of credit and operational documents
• Reviewed internal audit reports, followed up on branch feedback, and ensured the effective implementation of audit recommendations

Branch Experience

• Managed documentation and compliance procedures, ensuring adherence to company policies
• Assisted in staff development programs, helping team members enhance their skills and performance
• Handled branch operational functions related to Fixed Deposits, Savings, and customer service
• Worked on gold loan functions and recovery, ensuring smooth financial operations

Digital & Centralize Marketing Unit

• Prepared and submitted marketing reports using internal statistics for managerial decision-making
• Maintained budgetary expense records and supported branch representatives in promotional campaigns
• Streamlined payment processes by coordinating with internal and external parties for efficient settlements
• Strengthened relationships with vendors by verifying and processing payment requests
• Managed digital content updates for social media,Company Website and coordinated with third-party marketing agencies
• Assisted in branch SMS promotional campaigns and internal communications

• Led legal recovery efforts, minimizing litigation costs while increasing recovery rates
• Investigated and managed default customer cases, ensuring optimal resolutions
• Represented the bank in court proceedings, leading evidence and negotiating settlements
• Served as team leader, achieving department targets through strategic case management